Autoresponses not sent
Hello,
Here is my setup:
Mandrake 9.1
Apache v1.3.27 (not sure if it's relevent, but can't
hurt!)
OTRS v1.1.2
Postfix v2.0.6 (stock Mandrake RPM)
I have the following in my Config.pm:
--- Config.pm ---
# SendMail Module
# (Where is sendmail located and some options.
# See 'man sendmail' for details.)
$Self->{'SendmailModule'} =
'Kernel::System::Email::Sendmail';
$Self->{'SendmailModule::CMD'} =
'/usr/sbin/sendmail -t -i -f ';
--- Config.pm ---
(it's just the standard command cut-and-pasted from
the OTRS v1.1.2 manual). I did a 'man sendmail', and
the options seem valid ("Extract recipients", "Don't
treat line with a '.' as end of input"; and "Set
envelope sender address")
Agent notifications are sent fine (I receive them, and
can see them being sent in the logs). What I do not
see in the logs are the notifications to the send of
the support message (nor are they received).
I have tried both the "sendmail" and "smtp" methods,
and bit reult in the same.
Is there a configuation option I am missing? I have
been through the users' guide, and did not find
anything with regards to configuring that, other than
the 'sendmail" and "smtp" entries that are put into
'Config.pm'.
Any light you can shed on this matter would be greatly
appreciated.
TIA,
Alan Murrell
Hi Alan, On Fri, Jun 13, 2003 at 10:22:34AM -0400, Alan Murrell wrote:
Here is my setup: [...] OTRS v1.1.2 Postfix v2.0.6 (stock Mandrake RPM)
I have the following in my Config.pm:
--- Config.pm --- # SendMail Module # (Where is sendmail located and some options. # See 'man sendmail' for details.) $Self->{'SendmailModule'} = 'Kernel::System::Email::Sendmail'; $Self->{'SendmailModule::CMD'} = '/usr/sbin/sendmail -t -i -f '; --- Config.pm ---
(it's just the standard command cut-and-pasted from the OTRS v1.1.2 manual). I did a 'man sendmail', and the options seem valid ("Extract recipients", "Don't treat line with a '.' as end of input"; and "Set envelope sender address")
Agent notifications are sent fine (I receive them, and can see them being sent in the logs). What I do not see in the logs are the notifications to the send of the support message (nor are they received).
I have tried both the "sendmail" and "smtp" methods, and bit reult in the same.
Is there a configuation option I am missing? I have been through the users' guide, and did not find anything with regards to configuring that, other than the 'sendmail" and "smtp" entries that are put into 'Config.pm'.
It looks like your email setup is ok. Please check your Auto-Response setup (admin-area). You need to configure it for each queue!
Alan Murrell
Martin -- Martin Edenhofer - <martin at edenhofer.de> - http://martin.edenhofer.de/ -- "The number of Unix installations has grown to 10, with more expected." The Unix Programmer's Manual, 2nd Edition, June 1972
participants (2)
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Alan Murrell -
Martin Edenhofer