Hi, list: I'm currently testing OTRS and, of course, I'm getting some issues. Due to spam I'd want to process only ticket requests coming from known clients' e-mail addressess, but I don't see how to filter this out. An affordable approach would be to do the same I'm already doing on SPAM-tagged messages: move them to the "Junk" queue and then delete. Is this possible to be done on all unknown e-mail addresses (both users+clientes) on the "From" field? What would be the best approach? -- Jesús M. Navarro Jefe de Sistemas y Soporte Ándago Ingeniería - www.andago.com Teléfono: +34 916 011 373 (ext. 29) Móvil: +34 666 431 088 e-mail: jesus.navarro@andago.com
Hi Jesús, I think you must filter mail before it reach OTRS. That using any antispam software. Then, mails that can cross that filter, can be trap by the filter "PostMaster Filer" on OTRS (admin module). I use: Match Header1: Subject Value1: Mail server report Set Header1: X-OTRS-Queue Value1: Junk After that, when a spam mail came, I move it to the junk queue. You can built some rules to be excuted by the Generic Agent and run the rules/filters by crontab. Best regards Carlos México -----Mensaje original----- De: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] En nombre de Jesús M. Navarro Enviado el: Martes, 12 de Junio de 2007 08:22 a.m. Para: 'User questions and discussions about OTRS.org' Asunto: [otrs] Allow only known clients Hi, list: I'm currently testing OTRS and, of course, I'm getting some issues. Due to spam I'd want to process only ticket requests coming from known clients' e-mail addressess, but I don't see how to filter this out. An affordable approach would be to do the same I'm already doing on SPAM-tagged messages: move them to the "Junk" queue and then delete. Is this possible to be done on all unknown e-mail addresses (both users+clientes) on the "From" field? What would be the best approach? -- Jesús M. Navarro Jefe de Sistemas y Soporte Ándago Ingeniería - www.andago.com Teléfono: +34 916 011 373 (ext. 29) Móvil: +34 666 431 088 e-mail: jesus.navarro@andago.com _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? =http://www.otrs.com/
Hi, Carlos: El Martes, 12 de Junio de 2007 16:27, Carlos G. Oyarzabal escribió:
Hi Jesús, I think you must filter mail before it reach OTRS. That using any antispam software. Then, mails that can cross that filter, can be trap by the filter "PostMaster Filer" on OTRS (admin module).
That won't cook the cake. There's no way for the antispam service to know if an external e-mail address is known by the OTRS service or not. The antispam is already doing its job: tagging spam as such. I then filter it into the "Junk" queue and I have a cron job that will delete all tickets in that queue at given time. What I'm asking for is: For any incoming e-mail at the OTRS "engine" look for the "From:" field; search for its content both at the user and client tables and then if the email address is not there, either directly delete de message or clasify it on the "Junk" queue. Is this doable? Any other suggestion about how to force OTRS into accept messages only from known user/client e-mail accounts? -- Jesús M. Navarro Jefe de Sistemas y Soporte Ándago Ingeniería - www.andago.com Teléfono: +34 916 011 373 (ext. 29) Móvil: +34 666 431 088 e-mail: jesus.navarro@andago.com
participants (2)
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Carlos G. Oyarzabal -
Jesús M. Navarro