newbie question about Time Accounting
Hello All, I have a couple questions about the Time Accounting Module. How do you use it? I’ve been looking all over for some documents on the Time Accounting Module, and I can find anything, please help!!! We would like to use this to track on-going projects, and our time that we spend on those projects. From the looks of the module, this will work for what we are look for. Here is an example of what I’m running into: Clicked on TimeAccounting, get Edit Time Account Preference. Added two Actions, Start and Stop, (not quite sure the Action is for, so I figured I play a little. Clicked on the User and clicked submit. But I not see anything really happing. Under the ProjectSetting, I added a project called Reports I’m just not seeing where this module is working. Any, and I do mean any help would be so helpful. Thanks, Alan Norton No virus found in this outgoing message. Checked by AVG Free Edition. Version: 7.5.516 / Virus Database: 269.19.0/1216 - Release Date: 1/9/2008 10:16 AM
-----BEGIN PGP SIGNED MESSAGE----- Hash: SHA1 Hi Alan,
Clicked on TimeAccounting, get Edit Time Account Preference.
Added two Actions, Start and Stop, (not quite sure the Action is for, so I figured I play a little.
Clicked on the User and clicked submit.
But I not see anything really happing.
Under the ProjectSetting, I added a project called Reports
I’m just not seeing where this module is working. Any, and I do mean any help would be so helpful.
So the user who's supposed to use the time_accounting does have a valid time_accounting entry (current date is between start date and end date) and has at least ro-access to the time_accounting group? These are the steps to get the time_accounting running: (1) assign access rights of group time_accounting to users (2) create actions - these are short descriptions of what may be done in a project, like "support", "development", "meeting" etc. (3) create user settings for each user who should use time_accounting: => select the user in the drop-down list an hit "New" => configure the user entry (start-/end-date, leave days, weekly working hours, validity, overtime from a recent time account (4) create projects (name, description and validity) Now the user should see the time-accounting module in her/his navigation bar and be able to record his work. Just in case there is a bug - which OTRS-version and DB do you use? regards, Torsten Thau - -- Torsten Thau, Dipl. Inform. c.a.p.e. IT Labs GbR - Annaberger Str. 240 - D-09125 Chemnitz phone: +49 371 5347 623 cell: +49 176 66 680 680 personal pgp-key: 0x93E0A174 fax: +49 371 5347 625 http://www.cape-it.de -----BEGIN PGP SIGNATURE----- Version: GnuPG v1.4.6 (GNU/Linux) iD8DBQFHhya6vXo8m5PgoXQRAqacAJ98rnc4fvgMo5YWIEpOKzPqVmZdIACcDIGG mntcKlRnCWTqE8Pxz63lqqs= =coA2 -----END PGP SIGNATURE-----
Torsten, Thank you for the Help. I followed your direction and got it working. When I was playing with it early, I was missing the security settings for the time_accounting group. Also thanks for explaining action area; I was hitting a wall with that one. The software is turning out to be a great fit for our organization; the only thing I would ask is for a little more documentation. ;) Have a great day! See Ya, Alan -----Original Message----- From: Torsten Thau [mailto:Torsten.Thau@cape-it.de] Sent: Friday, January 11, 2008 3:20 AM To: User questions and discussions about OTRS.org Subject: Re: [otrs] newbie question about Time Accounting -----BEGIN PGP SIGNED MESSAGE----- Hash: SHA1 Hi Alan,
Clicked on TimeAccounting, get Edit Time Account Preference.
Added two Actions, Start and Stop, (not quite sure the Action is for, so I figured I play a little.
Clicked on the User and clicked submit.
But I not see anything really happing.
Under the ProjectSetting, I added a project called Reports
I’m just not seeing where this module is working. Any, and I do mean any help would be so helpful.
So the user who's supposed to use the time_accounting does have a valid time_accounting entry (current date is between start date and end date) and has at least ro-access to the time_accounting group? These are the steps to get the time_accounting running: (1) assign access rights of group time_accounting to users (2) create actions - these are short descriptions of what may be done in a project, like "support", "development", "meeting" etc. (3) create user settings for each user who should use time_accounting: => select the user in the drop-down list an hit "New" => configure the user entry (start-/end-date, leave days, weekly working hours, validity, overtime from a recent time account (4) create projects (name, description and validity) Now the user should see the time-accounting module in her/his navigation bar and be able to record his work. Just in case there is a bug - which OTRS-version and DB do you use? regards, Torsten Thau - -- Torsten Thau, Dipl. Inform. c.a.p.e. IT Labs GbR - Annaberger Str. 240 - D-09125 Chemnitz phone: +49 371 5347 623 cell: +49 176 66 680 680 personal pgp-key: 0x93E0A174 fax: +49 371 5347 625 http://www.cape-it.de -----BEGIN PGP SIGNATURE----- Version: GnuPG v1.4.6 (GNU/Linux) iD8DBQFHhya6vXo8m5PgoXQRAqacAJ98rnc4fvgMo5YWIEpOKzPqVmZdIACcDIGG mntcKlRnCWTqE8Pxz63lqqs= =coA2 -----END PGP SIGNATURE----- _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/ No virus found in this incoming message. Checked by AVG Free Edition. Version: 7.5.516 / Virus Database: 269.19.0/1216 - Release Date: 1/9/2008 10:16 AM No virus found in this outgoing message. Checked by AVG Free Edition. Version: 7.5.516 / Virus Database: 269.19.0/1216 - Release Date: 1/9/2008 10:16 AM
participants (2)
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Alan Norton -
Torsten Thau