26 Apr
2004
26 Apr
'04
1:51 p.m.
Hello, how can i setup orts, that the ticketage is relative to the last incoming email and not to the first email? Regards, Timo.
8 May
8 May
4:28 p.m.
On Monday, April 26, 2004 3:51 PM
Timo Eckert
how can i setup orts, that the ticketage is relative to the last incoming email and not to the first email?
This is not configurable. In fact, it needed quite a bit of hacking. Contact sales@otrs.de if you need it. hth, Robert Kehl -- ((otrs.de)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg http://www.otrs.de/ :: Tel. +49 (0)6172 4832388
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