Yep, I saw that... sorry, i meant within otrs All te mail is coming on one email adress and at the moment I use the pop3-client to fetch the email grtz On Tue, 2004-01-20 at 14:32, Stefan Wintermeyer wrote:

On Tue, Jan 20, Hans Scheffers wrote:

...

Hi, is it possible to put mail in a queue, depending on the sender/ For example: mail from cron@system -> cron-queue

Please have a look at http://doc.otrs.org/cvs/en/html/receiving-email-procmail.html for the CVS version or http://doc.otrs.org/1.1/html/receiving-email-cmd.html#RECEIVING-EMAIL-CMD-DI... for the 1.1

take care Stefan Wintermeyer -- Hans Scheffers JifLin Automatisering email:hans@jiflin.nl web: http://www.jiflin.nl

Hi Hans, On Tue, Jan 20, 2004 at 05:37:03PM +0100, Robert Kehl wrote:

...

Yep, I saw that... sorry, i meant within otrs All te mail is coming on one email adress and at the moment I use the pop3-client to fetch the email

You'll have to pre-sort your eMail sources on the POP3 server by using multiple POP3 boxes, then.

Or you use the new OTRS 1.2 feature: "PostMasterFilter" :) http://doc.otrs.org/cvs/en/html/receiving-email-filter-module.html (It's used for any way of receiving emails on any platforms because it's a OTRS PostMaster module.) There is an existing module for your needs, add the following to Kernel/Config.pm (only in OTRS 1.2): [...] # Job Name: 1-JobForHans # (sort emails with From: sales@example.com into queue 'Order') $Self->{'PostMaster::PreFilterModule'}->{'1-JobForHans'} = { Module => 'Kernel::System::PostMaster::Filter::Match', Match => { To => 'sales@example.com', }, Set => { 'X-OTRS-Queue' => 'Order', }, }; [...] Have a lot of fun! .-) -Martin -- ((otrs.de)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg http://www.otrs.de/ :: Manage your communication!

Hi Hans, On Wed, Jan 21, 2004 at 11:51:52AM +0100, Hans Scheffers wrote:

...

Or you use the new OTRS 1.2 feature: "PostMasterFilter" :)

http://doc.otrs.org/cvs/en/html/receiving-email-filter-module.html (It's used for any way of receiving emails on any platforms because it's a OTRS PostMaster module.)

There is an existing module for your needs, add the following to Kernel/Config.pm (only in OTRS 1.2):

Only under 1.2 or can i edit 1.1.3 so this will work under 1.1.3?

Use it only in 1.2 because we changed a lot in charset encoding (utf-8 support) and this will not work with 1.1.

Hans Scheffers

Martin Edenhofer -- ((otrs.de)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg http://www.otrs.de/ :: Manage your communication!

Hi Hans, On Thu, Jan 29, 2004 at 04:40:20PM +0100, Hans Scheffers wrote:

Martin, when I follow your example, the mail just arrives in the Raw queue. I have placed the commands in the Config.pm, is there anything extra I have to add? THis is the command:

$Self->{'PostMaster::PreFilterModule'}->{'2-JifLinSpam'} = { Module => 'Kernel::System::PostMaster::Filter::Match', Match => { To => 'spam@jiflin.nl', }, Set => { 'X-OTRS-Queue' => 'spam', }, };

You use OTRS 1.2? If yes, try to use "bin/PostMaster(POP3).pl -d2" and you will find debug infos in your OTRS log. E. g.: [...] Jan 30 15:25:40 cuba OTRS-PM-10[5018]: [Debug][Kernel::System::PostMaster::Filter::Match::Run][70] 'System Tester I ' =~ /noreply@/i matched NOT! [...]

-- Hans Scheffers

Martin Edenhofer -- ((otrs.de)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg http://www.otrs.de/ :: Manage your communication!

Hi Hans, On Fri, Jan 30, 2004 at 04:39:51PM +0100, Hans Scheffers wrote:

It does find a match, and sets X-OTRS-Queue to spam. That's it..

That means, taht the To: field isn't "spam@jiflin.nl". -=> So no X-OTRS-Queue = spam will be set.

Does the default OTRS check on X-OTRS-Queue?

If the header exists, the yes. If no X-OTRS-Queue header exists, the normal otrs dispatching will be used. Martin Edenhofer -- ((otrs.de)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg http://www.otrs.de/ :: Manage your communication!