Hi, Wes Plate schrieb:

For various reasons my Agents hate the upgrade to OTRS 2.1. The FAQ is one reason.

Any recommendations for FAQ system alternatives to OTRS?

OTRS v2.1 is much more flexible in designing the possible actions within a form (e.g. shall a priority-change be possible within note-compose) - you really should change to v2.1 if you missed these possibilities up to now. I think a seperate FAQ-system, being closely linked to OTRS would be the better choice than the one OTRS.org follows (writting an integrated FAQ-system). But I don't know explicit FAQ-solutions as Open-Source, sorry. But I think wikis (mediawiki) are quite good for such demands. You can easily links to OTRS-tickets within a wiki by using self-defined interwiki-links. I think the other way should also be realized easily. Bye, Alex