Thanks Dave, When you check the box, I assume the participants get notified as expected? looking for a way to stop the notifications when merging... Cheers, -Brendan On 06/12/2006, at 10:51 AM, Dave Wojciechowski wrote:

Experincing the same issue, here, we found that you don't get the error only if you check the box that you want to notify the customer.

-----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Brendan Humphreys Sent: Tuesday, December 05, 2006 6:13 PM To: User questions and discussions about OTRS.org Subject: [otrs] Ticket merge gives error, OTRS 2.1.3

Hi,

We just upgraded from OTRS 2.0.4 to OTRS 2.1.3 and now Ticket Merge is causing problems.

When two tickets are merged, the following happens:

1. OTRS returns a generic "Error" web page, but with no error detail at all

2. the tickets ARE actually merged, BUT all participants receive a merge notification email, even though the "notify user" option is left unchecked.

We typically don't want to pester customers with merge notifications, so this has left us unable to use Merge.

I've looked through the logs and can't see any error messages.

I'd very much appreciate some help in tracking down the cause of this problem, as our team uses ticket merge a lot.

Cheers, -Brendan

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