Hello List, i am also posting this here since the dev@otrs.org mailing list seems to be dead?! We need and want the TicketType Feature in AgentTicketCompose (e.g. in Ticket Replies): http://lists.otrs.org/pipermail/otrs/2008-November/024895.html So i had a look at AgentTicketFreeText or ArgentTicketPhone. This is what i did http://pastebin.com/f74ad764f : Line: 361 Line: 936 Line: 948-962 Line: 1053 - 1082 Here is the html part i added to Output/HTML/Standard/AgentTicketCompose.dtl: <!-- dtl:block:Type --> <tr> <td colspan="2" class="contentkey">$Text{"Type"}:</td> <td class="contentvalue">$Data{"TypeStrg"}</td> </tr> <!-- dtl:block:Type --> I am not very good at perl and i dont really know what i am doing but i am trying to get there somehow. Right now it seems that it never gets to line 1061. Could anyone give me a hand here? Cheers, Mario