Hi everybody, I recently installed OTRS and I love it so much. I've played with it a lot and got quite used to it. The only thing is I am on a windows 2000 server with OTRS 2.2.4 installed, and I can't figure out for the life of me how to customize the interface. Was there something I missed while running the installer, because when it comes to the customer page, I would like it to be set up for the town I work for. We plan to use it to manage our work orders instead of having the users call looking for help. I'm just trying to figure out if it was just something I missed or is there some way I can edit whatever file it be, be it .dtl, .html., or .whatever. If you can help that would be greatly appreciated. If I can't find a useful solution, I may have to find another piece of software to suit my needs. Justin Holt (I did see some of the work people have done, and I love it, I just would like to know how. I've looked through all information I could find in the documentation portion of otrs.org, but I must have missed something.)
Justin Holt wrote:
I recently installed OTRS and I love it so much. I've played with it a lot and got quite used to it. The only thing is I am on a windows 2000 server with OTRS 2.2.4 installed, and I can't figure out for the life of me how to customize the interface. Was there something I missed while running the installer, because when it comes to the customer page, I would like it to be set up for the town I work for. We plan to use it to manage our work orders instead of having the users call looking for help. I'm just trying to figure out if it was just something I missed or is there some way I can edit whatever file it be, be it .dtl, .html., or .whatever. If you can help that would be greatly appreciated. If I can't find a useful solution, I may have to find another piece of software to suit my needs.
Justin Holt
(I did see some of the work people have done, and I love it, I just would like to know how. I've looked through all information I could find in the documentation portion of otrs.org, but I must have missed something.)
See Chapter 14 'Creating Own Themes': <http://doc.otrs.org/2.2/en/html/c1784.html
.
Nils Breunese.
Thank you for your help. although I have followed what they say in chapter 14 and I can't figure out what files I need to edit. What I need to edit is just the header and footer of the Customers' interface. I need to change things such as the logo, the actual text of the header, its color, and the same for the footer. I have a decent amount of html and css background so if you could tell me what actual files to edit, I'm sure I could make some head way. Thank you, Justin Holt
Justin Holt wrote:
Thank you for your help. although I have followed what they say in chapter 14 and I can't figure out what files I need to edit. What I need to edit is just the header and footer of the Customers' interface. I need to change things such as the logo, the actual text of the header, its color, and the same for the footer. I have a decent amount of html and css background so if you could tell me what actual files to edit, I'm sure I could make some head way.
Well, there are only .dtl files in the directory and the names are pretty self-explanatory. Header and foot of the Customers' interface? Check out CustomerFooter.dtl and CustomerHeader.dtl. Need to edit CSS? Check out css.dtl. Just make sure to follow the directions in chapter 14 to first copy the Standard theme to another location and create your custom theme there, this helps when upgrading OTRS in the future. Nils Breunese.
Nils Breunese (Lemonbit) wrote:
Justin Holt wrote:
Thank you for your help. although I have followed what they say in chapter 14 and I can't figure out what files I need to edit. What I need to edit is just the header and footer of the Customers' interface. I need to change things such as the logo, the actual text of the header, its color, and the same for the footer. I have a decent amount of html and css background so if you could tell me what actual files to edit, I'm sure I could make some head way.
Well, there are only .dtl files in the directory and the names are pretty self-explanatory. Header and foot of the Customers' interface? Check out CustomerFooter.dtl and CustomerHeader.dtl. Need to edit CSS? Check out css.dtl.
Just make sure to follow the directions in chapter 14 to first copy the Standard theme to another location and create your custom theme there, this helps when upgrading OTRS in the future.
Nils Breunese.
Hi Nils, But doing the changes as you refer to doesn't make that the default. The customer then has to select that theme in the preferences, correct? How would you make it the default without having to be selected? Regards, Steve
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Steve Clark wrote:
But doing the changes as you refer to doesn't make that the default. The customer then has to select that theme in the preferences, correct? How would you make it the default without having to be selected?
Set Core::DefaulTheme in SysConfig to the name of your theme. Nils Breunese.
Nils Breunese (Lemonbit) wrote:
Steve Clark wrote:
But doing the changes as you refer to doesn't make that the default. The customer then has to select that theme in the preferences, correct? How would you make it the default without having to be selected?
Set Core::DefaulTheme in SysConfig to the name of your theme.
Thanks Nils.
Nils Breunese.
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Steve Clark wrote:
Nils Breunese (Lemonbit) wrote:
Steve Clark wrote:
But doing the changes as you refer to doesn't make that the default. The customer then has to select that theme in the preferences, correct? How would you make it the default without having to be selected?
Set Core::DefaulTheme in SysConfig to the name of your theme.
Thanks Nils.
Nils Breunese.
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Hi Nils, I couldn't find Set Core::DefaulTheme in SysConfig ? But in Kernel/Config/Defaults.pm there appears to be a default theme - but changing and restarting otrs did nothing. I then found in Kernel/Config/Files/ZZZAAuto.pm much of the same stuff that is in Kernel/Config/Defaults.pm and changing $Self->{'DefaultTheme'} = 'Standard'; to my new theme name seemed to work. Steve
Kernel/Config/Files/ZZZAAuto.pm much of the same stuff that is in Kernel/Config/Defaults.pm and changing $Self->{'DefaultTheme'} = 'Standard'; to my new theme name seemed to work. It's beacause ZZZAAuto.pm overwrites settings in Defaults.pm
----- Original Message -----
From: "Steve Clark"
Steve Clark wrote:
Nils Breunese (Lemonbit) wrote:
Steve Clark wrote:
But doing the changes as you refer to doesn't make that the default. The customer then has to select that theme in the preferences, correct? How would you make it the default without having to be selected?
Set Core::DefaulTheme in SysConfig to the name of your theme.
Thanks Nils.
Nils Breunese.
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Hi Nils,
I couldn't find Set Core::DefaulTheme in SysConfig ?
But in Kernel/Config/Defaults.pm there appears to be a default theme - but changing and restarting otrs did nothing. I then found in Kernel/Config/Files/ZZZAAuto.pm much of the same stuff that is in Kernel/Config/Defaults.pm and changing $Self->{'DefaultTheme'} = 'Standard'; to my new theme name seemed to work.
Steve _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/
Steve Clark wrote:
I couldn't find Set Core::DefaulTheme in SysConfig ?
Just type 'DefaultTheme' in the SysConfig search field and it should list Core on the right and after clicking that I see the setting for DefaultTheme.
But in Kernel/Config/Defaults.pm there appears to be a default theme - but changing and restarting otrs did nothing. I then found in Kernel/Config/Files/ ZZZAAuto.pm much of the same stuff that is in Kernel/Config/Defaults.pm and changing $Self-
{'DefaultTheme'} = 'Standard'; to my new theme name seemed to work.
Setting it there is the same as setting it through SysConfig, I believe. Nils Breunese.
Nils Breunese (Lemonbit) wrote:
Steve Clark wrote:
I couldn't find Set Core::DefaulTheme in SysConfig ?
Just type 'DefaultTheme' in the SysConfig search field and it should list Core on the right and after clicking that I see the setting for DefaultTheme.
But in Kernel/Config/Defaults.pm there appears to be a default theme - but changing and restarting otrs did nothing. I then found in Kernel/Config/Files/ ZZZAAuto.pm much of the same stuff that is in Kernel/Config/Defaults.pm and changing $Self-
{'DefaultTheme'} = 'Standard';
to my new theme name seemed to work.
Setting it there is the same as setting it through SysConfig, I believe.
Nils Breunese.
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participants (4)
-
Gabriele D'Andrea -
Justin Holt -
Nils Breunese (Lemonbit) -
Steve Clark