My procmail test is failing. I'm on RHEL5 # cat /usr/share/doc/otrs-2.1.7/doc/test-email-1.box | perl /var/www/otrs//bin/PostMaster.pl Error: Config.pm No value for 'LogModule::SysLog::Facility' in Config.pm found! Error: Config.pm No value for 'LogSystemCacheSize' in Config.pm found! Error: Config.pm No value for 'TimeZone' in Config.pm found! Error: Config.pm No value for 'TimeZone' in Config.pm found! Error: Config.pm No value for 'Database::Type' in Config.pm found! Error: Config.pm No value for 'Database::Type' in Config.pm found! Error: Config.pm No value for 'Database::Limit' in Config.pm found! Error: Config.pm No value for 'Database::DirectBlob' in Config.pm found! Error: Config.pm No value for 'Database::Attribute' in Config.pm found! Error: Config.pm No value for 'Database::QuoteSingle' in Config.pm found! Error: Config.pm No value for 'Database::QuoteBack' in Config.pm found! Error: Config.pm No value for 'PostmasterUserID' in Config.pm found! ERROR: OTRS-PM-10 Perl: 5.8.8 OS: linux Time: Wed Jun 6 12:55:18 2007 Message: Found no 'PostmasterUserID' option in Config.pm! at /var/www/otrs/Kernel/System/PostMaster.pm line 48, <STDIN> line 30. Traceback (15665): Module: /var/www/otrs//bin/PostMaster.pl (v1.24) Line: 128 ============================ Anyone have any ideas? -Mike
Mike McGrath wrote:
My procmail test is failing. I'm on RHEL5
# cat /usr/share/doc/otrs-2.1.7/doc/test-email-1.box | perl /var/www/otrs//bin/PostMaster.pl Error: Config.pm No value for 'LogModule::SysLog::Facility' in Config.pm found! Error: Config.pm No value for 'LogSystemCacheSize' in Config.pm found! Error: Config.pm No value for 'TimeZone' in Config.pm found! Error: Config.pm No value for 'TimeZone' in Config.pm found! Error: Config.pm No value for 'Database::Type' in Config.pm found! Error: Config.pm No value for 'Database::Type' in Config.pm found! Error: Config.pm No value for 'Database::Limit' in Config.pm found! Error: Config.pm No value for 'Database::DirectBlob' in Config.pm found! Error: Config.pm No value for 'Database::Attribute' in Config.pm found! Error: Config.pm No value for 'Database::QuoteSingle' in Config.pm found! Error: Config.pm No value for 'Database::QuoteBack' in Config.pm found! Error: Config.pm No value for 'PostmasterUserID' in Config.pm found! ERROR: OTRS-PM-10 Perl: 5.8.8 OS: linux Time: Wed Jun 6 12:55:18 2007
Message: Found no 'PostmasterUserID' option in Config.pm! at /var/www/otrs/Kernel/System/PostMaster.pm line 48, <STDIN> line 30.
Traceback (15665): Module: /var/www/otrs//bin/PostMaster.pl (v1.24) Line: 128
============================
Anyone have any ideas?
I'm continuing to have this issue. At first I thought it wasn't contacting the database but I don't think thats the case. -Mike
Mike McGrath wrote:
My procmail test is failing. I'm on RHEL5
# cat /usr/share/doc/otrs-2.1.7/doc/test-email-1.box | perl /var/www/otrs//bin/PostMaster.pl Error: Config.pm No value for 'LogModule::SysLog::Facility' in Config.pm found! Error: Config.pm No value for 'LogSystemCacheSize' in Config.pm found! Error: Config.pm No value for 'TimeZone' in Config.pm found! Error: Config.pm No value for 'TimeZone' in Config.pm found! Error: Config.pm No value for 'Database::Type' in Config.pm found! Error: Config.pm No value for 'Database::Type' in Config.pm found! Error: Config.pm No value for 'Database::Limit' in Config.pm found! Error: Config.pm No value for 'Database::DirectBlob' in Config.pm found! Error: Config.pm No value for 'Database::Attribute' in Config.pm found! Error: Config.pm No value for 'Database::QuoteSingle' in Config.pm found! Error: Config.pm No value for 'Database::QuoteBack' in Config.pm found! Error: Config.pm No value for 'PostmasterUserID' in Config.pm found! ERROR: OTRS-PM-10 Perl: 5.8.8 OS: linux Time: Wed Jun 6 12:55:18 2007
Message: Found no 'PostmasterUserID' option in Config.pm! at /var/www/otrs/Kernel/System/PostMaster.pm line 48, <STDIN> line 30.
Traceback (15665): Module: /var/www/otrs//bin/PostMaster.pl (v1.24) Line: 128
============================
Anyone have any ideas?
Maybe run this as the otrs user? The cronjob that injects mails into the system is also run as the otrs user. I use the PostMasterPOP3.pl method myself though and use the rpm from otrs.org (which puts everything under /opt/otrs) on CentOS 4. Nils Breunese.
Nils Breunese (Lemonbit Internet) wrote:
Mike McGrath wrote:
My procmail test is failing. I'm on RHEL5
# cat /usr/share/doc/otrs-2.1.7/doc/test-email-1.box | perl /var/www/otrs//bin/PostMaster.pl Error: Config.pm No value for 'LogModule::SysLog::Facility' in Config.pm found! Error: Config.pm No value for 'LogSystemCacheSize' in Config.pm found! Error: Config.pm No value for 'TimeZone' in Config.pm found! Error: Config.pm No value for 'TimeZone' in Config.pm found! Error: Config.pm No value for 'Database::Type' in Config.pm found! Error: Config.pm No value for 'Database::Type' in Config.pm found! Error: Config.pm No value for 'Database::Limit' in Config.pm found! Error: Config.pm No value for 'Database::DirectBlob' in Config.pm found! Error: Config.pm No value for 'Database::Attribute' in Config.pm found! Error: Config.pm No value for 'Database::QuoteSingle' in Config.pm found! Error: Config.pm No value for 'Database::QuoteBack' in Config.pm found! Error: Config.pm No value for 'PostmasterUserID' in Config.pm found! ERROR: OTRS-PM-10 Perl: 5.8.8 OS: linux Time: Wed Jun 6 12:55:18 2007
Message: Found no 'PostmasterUserID' option in Config.pm! at /var/www/otrs/Kernel/System/PostMaster.pm line 48, <STDIN> line 30.
Traceback (15665): Module: /var/www/otrs//bin/PostMaster.pl (v1.24) Line: 128
============================
Anyone have any ideas?
Maybe run this as the otrs user? The cronjob that injects mails into the system is also run as the otrs user. I use the PostMasterPOP3.pl method myself though and use the rpm from otrs.org (which puts everything under /opt/otrs) on CentOS 4.
Same thing, I've even added PostmasterUserID to the config file, it then asks for something else, then something else, then something else. I'm not sure where it typically finds PostmasterUserID but its not finding it on my system :-/ -Mike
Mike McGrath wrote:
Nils Breunese (Lemonbit Internet) wrote:
Mike McGrath wrote:
My procmail test is failing. I'm on RHEL5
# cat /usr/share/doc/otrs-2.1.7/doc/test-email-1.box | perl /var/www/otrs//bin/PostMaster.pl Error: Config.pm No value for 'LogModule::SysLog::Facility' in Config.pm found! Error: Config.pm No value for 'LogSystemCacheSize' in Config.pm found! Error: Config.pm No value for 'TimeZone' in Config.pm found! Error: Config.pm No value for 'TimeZone' in Config.pm found! Error: Config.pm No value for 'Database::Type' in Config.pm found! Error: Config.pm No value for 'Database::Type' in Config.pm found! Error: Config.pm No value for 'Database::Limit' in Config.pm found! Error: Config.pm No value for 'Database::DirectBlob' in Config.pm found! Error: Config.pm No value for 'Database::Attribute' in Config.pm found! Error: Config.pm No value for 'Database::QuoteSingle' in Config.pm found! Error: Config.pm No value for 'Database::QuoteBack' in Config.pm found! Error: Config.pm No value for 'PostmasterUserID' in Config.pm found! ERROR: OTRS-PM-10 Perl: 5.8.8 OS: linux Time: Wed Jun 6 12:55:18 2007
Message: Found no 'PostmasterUserID' option in Config.pm! at /var/www/otrs/Kernel/System/PostMaster.pm line 48, <STDIN> line 30.
Traceback (15665): Module: /var/www/otrs//bin/PostMaster.pl (v1.24) Line: 128
============================
Anyone have any ideas?
Maybe run this as the otrs user? The cronjob that injects mails into the system is also run as the otrs user. I use the PostMasterPOP3.pl method myself though and use the rpm from otrs.org (which puts everything under /opt/otrs) on CentOS 4.
Same thing, I've even added PostmasterUserID to the config file, it then asks for something else, then something else, then something else. I'm not sure where it typically finds PostmasterUserID but its not finding it on my system :-/
I wouldn't even know what it is. I've certainly not configured it myself. It just works on my box. I must admit I have never run the test you're running. Have tried setting up OTRS per the install instructions? Did you encounter a problem that made you try this test? Nils Breunese.
Nils Breunese (Lemonbit Internet) wrote:
I wouldn't even know what it is. I've certainly not configured it myself. It just works on my box. I must admit I have never run the test you're running. Have tried setting up OTRS per the install instructions? Did you encounter a problem that made you try this test?
This is just trying to get a standard procmail setup. I followed the directions in: http://doc.otrs.org/2.1/en/html/x1215.html#email-receiving-cmd -Mike
Mike McGrath wrote:
Nils Breunese (Lemonbit Internet) wrote:
I wouldn't even know what it is. I've certainly not configured it myself. It just works on my box. I must admit I have never run the test you're running. Have tried setting up OTRS per the install instructions? Did you encounter a problem that made you try this test?
This is just trying to get a standard procmail setup. I followed the directions in:
http://doc.otrs.org/2.1/en/html/x1215.html#email-receiving-cmd
I'm not sure what it was but I basically removed OTRS as well as its deps, re-installed and everything worked. Wish I had a better explanation. Either way, I'm happy... its working again :) -Mike
participants (2)
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Mike McGrath -
Nils Breunese (Lemonbit Internet)