There is a document included in the distribution called UPGRADE, it would be worth reading beforehand except with for an RPM distribution the latest version would only become available after the package was installed :-) I think here the trick is to use rcotrs restart-force rather than rcotrs restart to restart after applying the new version. I have been having a few problems loading edited scripts and when I examined the rcotrs/otrs script more closely I discovered that the restart option (or more accurately stop) does not shutdown the Web and SQL servers, the restart-force and stop-force options do (well at least on SuSE they do). The stop option which is used in restart only disables the cron jobs which is useful doing a cron update. On SuSE rcapache restart would work as well but other distros may use an Apache restart option that would not guarantee the recompilation of the perl scripts. On Thu, 2003-10-09 at 18:54, Frederik Questier wrote:

Hi,

since I upgraded OTRS from 1.1.1 to 1.1.3, all messages are displayed without any line breaks. The same messages that were in the system before, both those that came in, as those we sended. I tested this in Mozilla 1.4 and Konqueror.

I see that the messages are defined as <div class="message"> and in the style section that is defined as: .message { color:#000000;font-size:12px;font-family:monospace, fixed; }

In the source the messages are written with line breaks, but without any <BR>, <PRE> or so.

What could be wrong? And where should I apply fix?

Thanx