Hello - Thank you for your hard work on OTRS. I am working on CVS 1.3.x, and have a question about creating a "master" mailbox view. It seems to be possible to use the search function to search for all tickets, which is very good, and I can save the search profile with a name to reuse it later. I tried making a saved search with Ticket set to *, and it seems to spit back all the tickets in the system. This is similar to what I want but relatively several clicks to get there. Is it possible to make a mailbox view that just defaults to showing all the tickets and is sortable, but which I can access in one click? The use I am thinking is if I have an engineering manager and several engineers answering tickets, I would like the manager to be able to have sort of a "dashboard" view of what is going on in his or her team at any moment. Cheers, Rick Cogley Tokyo