Hi, OTRS looks like a very nice system, I was wondering if any libraries are using OTRS for virtual reference services? Do you have any experiences? Are there any plans to include chat functions? Thanks in advance for your answers Regards Peter Mayr -- ----------------------------- Peter Mayr hbz, IT-Services Digitale Bibliothek Postfach 270451, 50510 Koeln, Deutschland Telefon +49-221-40075-198, Fax +49-221-40075-190 http://www.hbz-nrw.de