Benjamin, what do you mean by "so that the length minimized or shortened"? Are you talking about restrickting ticket subject/body to some number of characters or the way how they appear in the system? If the latter is the case, you can use the icons in the right-upper corner of the QueueView (Small, Medium, Preview). As for autoreplies, you need to set up the SMTP server first (in Sysconfig->Framework -> Core::SendmailA), create Queues and Autoresponses and assign Autoresponses to Queues. All this is done in the Admin area. Cheers, Ilya -----Original Message----- From: benjamin anamoah To: otrs@otrs.org Date: Tue, 8 Dec 2009 02:19:23 -0800 (PST) Subject: [otrs] Ticket Lenght and Queues and Emails & Queues

Hello

I want to know if the length of the tickets can be customized so that the length minimized or shortened?

Secondly, i want to know the easiest way that i can get my auto response to run. I have installed the otrs-2.4.3-win-installer-2.0.4 on my laptop and using just the default settings. I need to be able to get running before i can set it up on a our exchange mail server. Please, feed me with a systematic approach since i am new to the system and make it easy to understand. Thank you.

Anamoah Benjy

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