Questions regarding Mial formats & Html attachemnts

Good Afternoon We have recently setup otrs 1.2.3 on a linux server and it is running like a dream, I just have 1 question and 1 problem I need some help with. 1) Is it possible to setup a different default font and color in otrs? Perhaps dark blue and Tahoma? 2) When a email comes in to the mailbox that is in html or rich text you can view the file in a window if you click the link. This is fine but when you reply to a email which has either rich text or html you get a whole string of garbage and also alot of where the spaces should be. Is there any way to get rid of this from OTRS? Thanks for the help Rick Jones

On Monday, August 16, 2004 3:29 PM
Rudi Kramer
1) Is it possible to setup a different default font and color in otrs? Perhaps dark blue and Tahoma?
The themes are yours: http://doc.otrs.org/1.2/en/html/dtl-theme.html After creating a now one, edit the .dtl in Kernel/Output/HTML/<YourTheme>/. Esp. the files *Header*.dtl and *Login.dtl* might be of greater interest to you, I suppose.
2) When a email comes in to the mailbox that is in html or rich text you can view the file in a window if you click the link.
If you like to, yes.
This is fine but when you reply to a email which has either rich text or html you get a whole string of garbage and also alot of where the spaces should be.
This isn't your fault. It's the sender's client "forgetting" the text/plain part. Most often, spam messages are those, where the sender "forgot" it.
Is there any way to get rid of this from OTRS?
Delete them. Regards, Robert Kehl

Thanks for the help Robert, I think I did not phraze my first question
correctly. When sending out emails they are sent in one font. Is it possible
to change that font to some thing else?
Thanks
Rudi
----- Original Message -----
From: "Robert Kehl"
On Monday, August 16, 2004 3:29 PM Rudi Kramer
wrote: 1) Is it possible to setup a different default font and color in otrs? Perhaps dark blue and Tahoma?

On Tuesday, August 17, 2004 6:50 AM
Rudi Kramer
Thanks for the help Robert, I think I did not phraze my first question correctly. When sending out emails they are sent in one font. Is it possible to change that font to some thing else?
OTRS does not send out HTML eMail oob, if that's what you mean. We're sending text/plain messages. hth, Robert Kehl

Hey Eveyone aka (Robert) Two quick questions: 1) Is it possilbe to have more than 1 email address in either the to, cc or bcc fields? 2) I've got a response form a client which has gone back and forth a few times, there are mutiple email addresses in the To and CC fields but when I reply there is only the one. I have checked the bug list and I can't find it. Is this supposed to happen? Thanks Rudi

On Tuesday, August 17, 2004 3:02 PM
Rudi Kramer
1) Is it possilbe to have more than 1 email address in either the to, cc or bcc fields?
Yes, separate them with a comma - like this: adress1@first.example.com, adress2@another.example.com
2) I've got a response form a client which has gone back and forth a few times, there are mutiple email addresses in the To and CC fields but when I reply there is only the one. I have checked the bug list and I can't find it. Is this supposed to happen?
I guess this were a RFF instead. Regards, Robert Kehl
participants (2)
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Robert Kehl
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Rudi Kramer