I will try so set up my FAQ, thanks Letty -----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of otrs-request@otrs.org Sent: 28 July 2009 13:42 To: otrs@otrs.org Subject: otrs Digest, Vol 10, Issue 68 Send otrs mailing list submissions to otrs@otrs.org To subscribe or unsubscribe via the World Wide Web, visit http://lists.otrs.org/cgi-bin/listinfo/otrs or, via email, send a message with subject or body 'help' to otrs-request@otrs.org You can reach the person managing the list at otrs-owner@otrs.org When replying, please edit your Subject line so it is more specific than "Re: Contents of otrs digest..." Today's Topics: 1. Help with configuring report (Nikolay Yatsyshyn) 2. Re: Setting up a FAQ (masood ramezani) 3. Memcached support (Nikolay Yatsyshyn) 4. Automate selection of "My Queue" (Daniel Powell) 5. Receiveing Outlook 2007 emails (Ryan Rosiek) 6. Re: Receiveing Outlook 2007 emails (Martin Edenhofer) ---------------------------------------------------------------------- Message: 1 Date: Tue, 28 Jul 2009 15:17:58 +0300 From: Nikolay Yatsyshyn Subject: [otrs] Help with configuring report To: "User questions and discussions about OTRS." Message-ID: <4A6EEC76.5040401@ukr.net> Content-Type: text/plain; charset=ISO-8859-1; format=flowed Hello all! I need to create report from OTRS stats. How to create in X-axis - create time, VALUES-all customers for selected time?I see ALL customers for ALL time. And one more question: Some tickets changed it status before "closed successfully". How to trace this tickets, which field handle history? I need see how many tickets has "bad" status, but was closed for last month. Thanks. ------------------------------ Message: 2 Date: Tue, 28 Jul 2009 16:51:06 +0430 From: masood ramezani Subject: Re: [otrs] Setting up a FAQ To: "User questions and discussions about OTRS." Message-ID: <53d9ff290907280521yf52dba6o4bf268f3ab0ffb49@mail.gmail.com> Content-Type: text/plain; charset="utf-8" Hi 1- Go to Admin Page. 2- Click on Package Manager link 3- Browse the FAQ package and install that(related opm file that download from web) 4- Enjoy from FAQ Module masoud On Tue, Jul 28, 2009 at 13:04, Namwoonde, Letty wrote:

Hi all

Please b e so kind to assist me on how to set up FAQs.

Thanks

Regards

Letty N. Namwoonde

Network Planning & Implementation

TEL (W): +264612012164

SWITCH: +264601008321

FAX: +26461251387

FAX2EMAIL: 088618571

E-MAIL: namwoondel@telecom.na

WEBSITE: www.telecom.na

[image: tn_signature]

Telecom Namibia Disclaimer: http://www.telecom.na/inc/site/disclaimer.php

--------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs

NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/