hi, no :( i looked at the code, more specific CustomerTicketMessage.pm, and i cant see anything that would show the freetext fields depending on the selected service or queue... i am a bit disappointed by this. maybe i am really wrong here, but assuming that one would ask the customer(s) always the same questions for different services/queues seems naive to me. dont get me wrong, i still <3 OTRS ;) but i really miss this feature. anyway, if you are just happy with having freetext fields that are the same for every customer, service, sla or queue, then there is no problem in setting them up. take care, maurice On 06/09/2010 01:38 PM, TechFan wrote:

You figure it out? I have been wanting to setup some Freetext fields, so any posts on that topic catch my eye.

----- Original Message ----- From: mofoe To: otrs@otrs.org Sent: Tuesday, June 08, 2010 12:41:33 AM Subject: [otrs] ITSM Freetext Fields <-> Service/ Queues

...

Hello everyone,

is it possible to have different Freetext fields for different services or queues?

our customers will be using only the web interface to add tickets. so it would be very good if we could force them to enter a few details, like a serial number or a software version.

but as we have different products and different customers, it would make sense if the required fields could be service or queue dependent.

i was not able to figure out how to do this and by now i am no longer sure it is doable.

any input is greatly appreciated!

cheers,

maurice --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs

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