Configuring and Integrating OTRS Win32 1.2.3 with Exchange 5.5 an d Outlook 2000
Hi. I'm having difficulty getting my head round the naming convention I should adopt for using OTRS in our environment. Our FQDN is pesticides.gov.uk .. I think!?. All our emails are in the format {forename}.{surname}@psd.defra.gsi.gov.uk. What do I enter at the installation stage for "System FQDN"? What should the "AdminEmail" be? Once the installation is complete, and I go on to create Users, should they be named exactly the same as they are in Outlook, i.e. a duplicate? Eg, rajendrakumar.varsani@psd.defra.gsi.gov.uk mailto:rajendrakumar.varsani@psd.defra.gsi.gov.uk ? Or can I get get it to integrate with Exchange 5.5 somehow? IS this a fairly trivial task? Is the idea that OTRS works independently of our existing Outlook system, i.e. we have to duplicate accounts and passwords etc or can customers send an email to OTRS, we deal with the requests on OTRS and email back to our users' Outlook accounts? All the servers, users and customers are sited at the same location. I've got the installation of OTRS to work, but got confused with the naming conventions and so am just about to install again and start from scratch, with your help, which will be greatly appreciated. Rajendrakumar Varsani
On Wednesday, April 21, 2004 4:28 PM
Varsani, Rajendrakumar (PSD)
Hi. I'm having difficulty getting my head round the naming convention I should adopt for using OTRS in our environment. Our FQDN is pesticides.gov.uk .. I think!?. All our emails are in the format {forename}.{surname}@psd.defra.gsi.gov.uk.
What do I enter at the installation stage for "System FQDN"?
Ping the machine (maybe from another box) via a 'ping -a <ip-address>', the name the machine listens to will show up then.
What should the "AdminEmail" be?
As the AdminEmail is only used for sending out messages, this is completely up to you. Your server(s) must be able to send mails with this envelope address.
Once the installation is complete, and I go on to create Users, should they be named exactly the same as they are in Outlook, i.e. a duplicate? Eg, rajendrakumar.varsani@psd.defra.gsi.gov.uk mailto:rajendrakumar.varsani@psd.defra.gsi.gov.uk ?
This isn't relevant.
Or can I get get it to integrate with Exchange 5.5 somehow?
You can.
IS this a fairly trivial task?
Depends on you skills. It's switching to LDAP-based authentication and a bit hacking of the authenticational config settings therefore.
Is the idea that OTRS works independently of our existing Outlook system, i.e. we have to duplicate accounts and passwords etc
No. As said above, you may query your Exchange server, because it's an LDAP server. It requires some confoiguration, though.
or can customers send an email to OTRS, we deal with the requests on OTRS and email back to our users' Outlook accounts?
That's the way it's meant to be.
All the servers, users and customers are sited at the same location.
Fine. ;) Regards, Robert Kehl -- ((otrs.de)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg http://www.otrs.de/ :: Tel. +49 (0)6172 4832388
participants (2)
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Robert Kehl -
Varsani, Rajendrakumar (PSD)