Thanks for the confirmation, Gerald. I looked more closely and found my issue. Apparently you append the numbers at different places for the sub-settings (see the "4"s below). Here is a working example: # Built-in DB (OTRS users) authentication for agents. # Number should be lower than AD so as to eliminate spurious LDAP logons. $Self->{'AuthModule1'} = 'Kernel::System::Auth::DB'; # LDAP authentication for Agents $Self->{'AuthModule4'} = 'Kernel::System::Auth::LDAP'; $Self->{'AuthModule::LDAP::Host4'} = $ldapHost; $Self->{'AuthModule::LDAP::BaseDN4'} = $baseDN; $Self->{'AuthModule::LDAP::UID4'} = $uidAttr; $Self->{'AuthModule::LDAP::SearchUserDN4'} = $searchUserDN; $Self->{'AuthModule::LDAP::SearchUserPw4'} = $searchUserPwd; $Self->{'AuthModule::LDAP::AlwaysFilter4'} = $agentFilter; $Self->{'AuthModule::LDAP::Params4'} = { port => 389, timeout => 120, async => 0, version => 3, }; # No changes needed for the sync # Auto-sync LDAP users to the agent list in OTRS (so that user IDs don't need to be predefined) $Self->{'AuthSyncModule'} = 'Kernel::System::Auth::Sync::ActiveDirectory'; # Use a customized module for better AD integration (nested groups) $Self->{'AuthSyncModule::LDAP::Host'} = $ldapHost; $Self->{'AuthSyncModule::LDAP::BaseDN'} = $baseDN; $Self->{'AuthSyncModule::LDAP::UID'} = $uidAttr; $Self->{'AuthSyncModule::LDAP::SearchUserDN'} = $searchUserDN; $Self->{'AuthSyncModule::LDAP::SearchUserPw'} = $searchUserPwd; $Self->{'AuthSyncModule::LDAP::UserSyncMap'} = { # DB -> LDAP UserFirstname => 'givenName', UserLastname => 'sn', UserEmail => 'mail', }; Hugh On Wed, Apr 6, 2011 at 2:42 AM, Gerald Young wrote:

Yes, it's the same idea. Append an identical index from 1-9 to each major entry that applies to the second or third auth methods. On Apr 5, 2011 4:27 PM, "Hugh Kelley" wrote:

...

Can the agent auth system support the same multi-source design that the customer auth does?

If so, could someone kindly point me to a config sample online?

Hugh

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