Hi, I am having problem with sending auto reply, if someone[not existing customer] send email to OTRS ticketing system. I can see below message in log. Sent no 'auto reply' for Ticket [*****] (***********) because the sender doesn't want a auto-response (e. g. loop or precedence header) Could someone suggest me how to fix this issue? Thanks, Sridhar..
Dear Sridhar, there is nothing to fix ... the message is telling you the truth, the sender just doesn’t want to get an auto reply. Cheers, Nils On 15.02.2011, at 00:12, Sridhar Reddapani wrote:
I am having problem with sending auto reply, if someone[not existing customer] send email to OTRS ticketing system. I can see below message in log.
Sent no 'auto reply' for Ticket [*****] (***********) because the sender doesn't want a auto-response (e. g. loop or precedence header)
Could someone suggest me how to fix this issue?
— Nils Leideck Senior Consultant http://webint.cryptonode.de / a Fractal project
participants (2)
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Nils Leideck -
Sridhar Reddapani