Hi
When a ticket is created I can specify a type of problem, this is ok,
but I have to add more precision for the problem.
On the 2.1.7 OTRS version I had the "Free Fields"
<
Brunier, Mikael wrote:
When a ticket is created I can specify a type of problem, this is ok, but I have to add more precision for the problem.
On the 2.1.7 OTRS version I had the "Free Fields"
<
> But in the 2.2.6 with ITSM 1.0.6 the link is replaced by "ITSM Fields", but it's absolutely not the same functions. < > And when I add Free Key Fields in the Sysconfig, no more… I don't know if the problem is caused by the OTRS version or ITSM. Is it any issue for this problem or another solution to add precision to a ticket ?
I believe ITSM uses a number of OTRS free fields, but I also believe the number of free fields was raised. For ITSM issues please join the ITSM mailinglist: http://lists.otrs.org/mailman/listinfo/itsm Nils Breunese.
participants (2)
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Brunier, Mikael -
Nils Breunese (Lemonbit)