Hi all, Only today we have realized that ALL the attachments we send with OTRS are a "little bit" wrong. Example: An agent attach the file "c:\test\myfile.txt" from a win2k machine with explorer 6......the attach come to the destination as "c_test_myfile.txt" !!!!!! This not a good thing.....we have to send licenses files that have "mandatory" names (in that case "myfile.txt"), then, least but not last, we dont like to have our customers see the directory structure in the machine of the agent...... Is this a bug ??? Thanks Marco Cintolesi
Hi Marco, On Fri, Nov 08, 2002 at 08:08:36PM +0100, Marco Cintolesi wrote:
Only today we have realized that ALL the attachments we send with OTRS are a "little bit" wrong.
Example: An agent attach the file "c:\test\myfile.txt" from a win2k machine with explorer 6......the attach come to the destination as "c_test_myfile.txt" !!!!!! This not a good thing.....we have to send licenses files that have "mandatory" names (in that case "myfile.txt"), then, least but not last, we dont like to have our customers see the directory structure in the machine of the agent......
Is this a bug ???
Yes and it's only on IE. :-/ I pached the Kernel/Modules/AgentCompose.pm (http://otrs.org/cgi-bin/cvsweb.cgi/~checkout~/otrs/Kernel/Modules/AgentCompo...). Update it, restart your webserver and it will also work with IE.
Marco Cintolesi
Martin -- Martin Edenhofer - <martin at edenhofer.de> - http://martin.edenhofer.de/ -- "Security is a process, not a product." - Bruce Schneider
Hi Martin and all people,
i have updated (only this file) from cvs, now the AgentCompose.pm stop with
this error:
Can't locate object method "address" via package "Email::Valid" (perhaps you
forgot to load "Email::Valid"?) at
/opt/OpenTRS/bin/cgi-bin/../../Kernel/Modules/AgentCompose.pm line 227,
<TEMPLATEIN> line 97.
Where's the problem ? (sorry if its a stupid question but i never have the
time to learn "a little bit" of Perl)
-> For Martin, im still working on the Italian Translation.....give me the
right time (sigh, u can see that at 0.05 of saturday night im still at work)
in effect "better later than never" :-))
Cheers
Marco Cintolesi
----- Original Message -----
From: "Martin Edenhofer"
Hi Marco,
On Fri, Nov 08, 2002 at 08:08:36PM +0100, Marco Cintolesi wrote:
Only today we have realized that ALL the attachments we send with OTRS are a "little bit" wrong.
Example: An agent attach the file "c:\test\myfile.txt" from a win2k machine with explorer 6......the attach come to the destination as "c_test_myfile.txt" !!!!!! This not a good thing.....we have to send licenses files that have "mandatory" names (in that case "myfile.txt"), then, least but not last, we dont like to have our customers see the directory structure in the machine of the agent......
Is this a bug ???
Yes and it's only on IE. :-/ I pached the Kernel/Modules/AgentCompose.pm
(http://otrs.org/cgi-bin/cvsweb.cgi/~checkout~/otrs/Kernel/Modules/AgentComp ose.pm?rev=1.26&content-type=text/plain).
Update it, restart your webserver and it will also work with IE.
Marco Cintolesi
Martin
-- Martin Edenhofer - <martin at edenhofer.de> - http://martin.edenhofer.de/ -- "Security is a process, not a product." - Bruce Schneider
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Hi Marco, On Sun, Nov 17, 2002 at 12:18:06AM +0100, Marco Cintolesi wrote:
i have updated (only this file) from cvs, now the AgentCompose.pm stop with this error:
Can't locate object method "address" via package "Email::Valid" (perhaps you forgot to load "Email::Valid"?) at /opt/OpenTRS/bin/cgi-bin/../../Kernel/Modules/AgentCompose.pm line 227, <TEMPLATEIN> line 97.
Where's the problem ? (sorry if its a stupid question but i never have the time to learn "a little bit" of Perl)
Because you need AgentCompose.pm V1.26 (like the link in my email). You use V1.27 (this is with spell check and works just with the CVS version). Use http://otrs.org/cgi-bin/cvsweb.cgi/~checkout~/otrs/Kernel/Modules/AgentCompo... and it will work! ,-)
-> For Martin, im still working on the Italian Translation.....give me the right time (sigh, u can see that at 0.05 of saturday night im still at work) in effect "better later than never" :-))
OK! ,-) PS: We got a Dutch and Bulgarian translation! :-)) Thanks!
Marco Cintolesi
Martin -- Martin Edenhofer - <martin at edenhofer.de> - http://martin.edenhofer.de/ -- Perfection is our goal, excellence will be tolerated. -- J. Yahl
participants (2)
-
Marco Cintolesi -
Martin Edenhofer