Ian, under the admin area, misc section (far right) goto "Session Management". That should show you how many, you'll have to scroll through the information there to determine who.
ijm@gb7mbc.net 5/24/2004 9:34:32 AM >>> Hi all, Just joined the group and setting up otrs for testing. I cannot find what I want in the docs (it's probably there of course ;-))
As the admin user, can I see which agents are logged in easily? Ian _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/
Scott Millard wrote:
Ian, under the admin area, misc section (far right) goto "Session Management". That should show you how many, you'll have to scroll through the information there to determine who.
Thanks Scott, It would be nice if a simple list could be seen on logging in. However, the info is there. Many thanks for the swift response. Ian
Hi Ian, This feature is already implemented in the actual CVS version and will be part of the next official release... So, with this feature enabled, you can see how many and which agent (customer) is logged in. Regards, Markus Ruecker -- ((otrs.de)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg http://www.otrs.de/ :: Manage your communication!
Thanks Scott, It would be nice if a simple list could be seen on logging in. However, the info is there. Many thanks for the swift response.
Ian
Markus Ruecker wrote:
Hi Ian,
This feature is already implemented in the actual CVS version and will be part of the next official release... So, with this feature enabled, you can see how many and which agent (customer) is logged in.
Many thanks Markus, good to know. I will update from cvs for now. Ian
Hi Ian, Two things: 1. if you are going to update to the CVS version you have to update your database too (DBUpdate-to-1.3.mysql.sql). 2. don't forget, you have to enable the new feature in your Config.pm $Self->{'Frontend::NotifyModule'}->{'3-ShowAgentOnline'} = { Module => 'Kernel::Output::HTML::NotificationAgentOnline', }; $Self->{'Frontend::NotifyModule'}->{'4-ShowCustomerOnline'} = { Module => 'Kernel::Output::HTML::NotificationCustomerOnline', }; -- Markus Ruecker -- ((otrs.de)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg http://www.otrs.de/ :: Manage your communication!
-----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Ian J Maude Sent: Monday, May 24, 2004 4:25 PM To: User questions and discussions about OTRS. Subject: Re: [otrs] Greetings
Markus Ruecker wrote:
Hi Ian,
This feature is already implemented in the actual CVS version and will be part of the next official release... So, with this feature enabled, you can see how many and which agent (customer) is logged in.
Many thanks Markus, good to know. I will update from cvs for now.
Ian
participants (3)
-
Ian J Maude -
Markus Ruecker -
Scott Millard