have been trying to install the easy way: http://doc.otrs.org/1.2/en/html/install.html#INSTALLING-THE-QUICK-AND-EASY-W... running the following: Apache/2.0.50 mod_perl 1.99_12-2.1.i386 i can install otrs which creates a conf file -- /etc/httpd/conf.d/otrs.conf then when running apachectl start i get the following: [error] Can't locate loadable object for module Apache::Constants in @INC (@INC contains: /opt/otrs/Kernel/cpan-lib /opt/otrs/ [[[ bunch of path directories ]]] [Thu Aug 05 21:56:02 2004] [error] Can't load Perl file: /opt/otrs/scripts/apache2-perl-startup.pl for server if i remove the otrs.conf apache2 starts up fine -- so i assume its something to do with this conf file. below is the entire file: # agent, admin and customer frontend ScriptAlias /otrs/ "/opt/otrs/bin/cgi-bin/" Alias /otrs-web/ "/opt/otrs/var/httpd/htdocs/" # load all otrs modules Perlrequire /opt/otrs/scripts/apache2-perl-startup.pl # Apache::Reload - Reload Perl Modules when Changed on Disk PerlModule Apache::Reload PerlInitHandler Apache::Reload # set mod_perl2 options # ErrorDocument 403 /otrs/customer.pl ErrorDocument 403 /otrs/index.pl SetHandler perl-script PerlHandler ModPerl::Registry Options +ExecCGI PerlOptions +ParseHeaders </Location> # MaxRequestsPerChild (so no apache child will be to big!) MaxRequestsPerChild 400 thanks in advance