Hello
I install OTRS 2.0.2 on RED Hat BOx
from RPM and i have this error:
make new tickets from customer.pl
Software error:
Can't write /opt/otrs/var/log/TicketCounter.log: at /opt/otrs//Kernel/System/Ticket/Number/DateChecksum.pm line 89.
For help, please send mail to the webmaster (root@localhost), giving
this error message and the time and date of the error.
look that :
otrs/bin/./SetPermissions.sh /opt/otrs apache apache apache
SetPermissions.sh <$Revision: 1.27 $> - set OTRS file permissions
Copyright (c) 2001-2004 Martin Edenhofer
Setting file permissions...
chown -R apache:apache /opt/otrs
chmod -R og+rw /opt/otrs
chown apache:apache /opt/otrs
chown apache:apache /opt/otrs/.fetchmailrc
chmod 0710 /opt/otrs/.fetchmailrc
chown apache:apache /opt/otrs/.procmailrc
chmod 0644 /opt/otrs/.procmailrc
chown apache:apache /opt/otrs/.mailfilter
chmod 0600 /opt/otrs/.mailfilter
chown -R apache:apache /opt/otrs/var/
chown -R apache:apache /opt/otrs/var/sessions/
touch && chown apache:apache /opt/otrs/var/log/TicketCounter.log
chmod -R 775 /opt/otrs/bin/
(chown && chmod 700) apache:0 /opt/otrs/bin/DeleteSessionIDs.pl
(chown && chmod 700) apache:0 /opt/otrs/bin/UnlockTickets.pl
(chown && chmod 700) apache:0 /opt/otrs/bin/otrs.getConfig
And now look
[root@networks opt]# ls -la
total 13268
drwxr-xr-x 3 root root 4096 Sep 18 16:13 .
drwxr-xr-x 25 root root 4096 Sep 19 09:05 ..
drwxrwxr-x 7 apache apache 4096 Sep 18 16:13 otrs
[root@networks log]# ls -la
total 20
drwxrwsr-x 2 apache apache 4096 Sep 18 16:13 .
drwxrwxr-x 10 apache apache 4096 Sep 18 16:13 ..
-rw-rw-r-- 1 apache apache 0 Sep 21 09:09 TicketCounter.log
uhmmmm ?????
1.-http://localhost/otrs/index.pl?Action=AdminPackageManager
Software error:
ERROR: Need write permission in OTRS home
Try: $OTRS_HOME/bin/SetPermissions.sh !!!
For help, please send mail to the webmaster (root@localhost), giving
this error message and the time and date of the error.
2.-http://localhost/otrs/index.pl?Action=AdminSysConfig
Error: Can't write /opt/otrs/Kernel/Config/Files/ZZZAAuto.pm: Permission
denied!
oohhh god help me please
my webgroup is apache
help me help me please
Nbenitez
Nicaury Benitez Cortorreal