blank warning on customer web interface
on 2.0.1, when i try to create an account in the customer web interface using a non-email username, i get the following message: Warning: Comment: Please press Back and try again. is anyone else seeing this, or know how to fix it? -- Mike Conigliaro Proactive Technologies conigliaro@getproactivenow.com 203.239.0440 ext.17 http://www.getproactivenow.com
Hi Mike, On Fri, Aug 05, 2005 at 12:54:16PM -0400, Mike Conigliaro wrote:
on 2.0.1, when i try to create an account in the customer web interface using a non-email username, i get the following message:
Warning: Comment: Please press Back and try again.
is anyone else seeing this, or know how to fix it?
On a standard installation you need to specify at least the firstname, the lastname and an emailaddress for a customer account. The system needs these datas to work propperly, at least the mail address... What exactly would you like to do? If I know more about your problem, maybe I can give more more detalied help. Regards, Christian -- ((otrs)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg http://www.otrs.de/ :: Manage your communication!
i understand the need for a valid email address, and this is fine. however, shouldnt the warning message say something to the effect of "please supply a valid first name, last name, and email address?" a blank warning wont be much help to end users. Christian Schoepplein wrote:
Hi Mike,
On Fri, Aug 05, 2005 at 12:54:16PM -0400, Mike Conigliaro wrote:
on 2.0.1, when i try to create an account in the customer web interface using a non-email username, i get the following message:
Warning: Comment: Please press Back and try again.
is anyone else seeing this, or know how to fix it?
On a standard installation you need to specify at least the firstname, the lastname and an emailaddress for a customer account. The system needs these datas to work propperly, at least the mail address...
What exactly would you like to do? If I know more about your problem, maybe I can give more more detalied help.
Regards, Christian
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-- Mike Conigliaro Proactive Technologies conigliaro@getproactivenow.com 203.239.0440 ext.17 http://www.getproactivenow.com
Hi Mike, On Fri, Aug 05, 2005 at 01:42:13PM -0400, Mike Conigliaro wrote:
i understand the need for a valid email address, and this is fine. however, shouldnt the warning message say something to the effect of "please supply a valid first name, last name, and email address?" a blank warning wont be much help to end users.
I agree ;). We should change this for future releases. Regards, Christian -- ((otrs)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg http://www.otrs.de/ :: Manage your communication!
participants (2)
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Christian Schoepplein -
Mike Conigliaro