As part of working with OTRS, when adding a follow-up empty e-mail or what have you, we'd like to be able to CC people. Although the ability is there, would there be any way to use aliases for those addresses as opposed to writing in the whole address. For example, I have the user login dat, his e-mail address is dterrell@delphi-tech.com, but instead of writing in the whole address I'd like to be able to just put in 'dat' and have OTRS look through the customer user list for that login... -Dave
Hi Dave, On Mon, May 05, 2003 at 03:06:17PM -0400, DTerrell@Delphi-Tech.com wrote:
As part of working with OTRS, when adding a follow-up empty e-mail or what have you, we'd like to be able to CC people. Although the ability is there, would there be any way to use aliases for those addresses as opposed to writing in the whole address. For example, I have the user login dat, his e-mail address is dterrell@delphi-tech.com, but instead of writing in the whole address I'd like to be able to just put in 'dat' and have OTRS look through the customer user list for that login...
Hmmm... you need an address book! I don't know if this is a good idea for a default installation. It's confusing for agents if the agent can select customers to CC. Any other opinions?
-Dave
Martin -- Martin Edenhofer - <martin at edenhofer.de> - http://martin.edenhofer.de/ -- Old programmers never die. They just branch to a new address.
On Thu, May 08, Martin Edenhofer wrote:
On Mon, May 05, 2003 at 03:06:17PM -0400, DTerrell@Delphi-Tech.com wrote:
As part of working with OTRS, when adding a follow-up empty e-mail or what have you, we'd like to be able to CC people. Although the ability is there, would there be any way to use aliases for those addresses as opposed to writing in the whole address. For example, I have the user login dat, his e-mail address is dterrell@delphi-tech.com, but instead of writing in the whole address I'd like to be able to just put in 'dat' and have OTRS look through the customer user list for that login...
Hmmm... you need an address book! I don't know if this is a good idea for a default installation. It's confusing for agents if the agent can select customers to CC.
Any other opinions?
I don't think that it is a good idea either. Gruss Stefan Wintermeyer -- Stefan Wintermeyer I'm a doctor, not an escalator. (McCoy) "Star Trek"
participants (3)
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DTerrell＠Delphi-Tech.com -
Martin Edenhofer -
Stefan Wintermeyer