I don't seem to have Ticket::Frontend::AgentTicketNote ? I have view note? Thank you, Garabed Yegavian 323.465.6772 x3414 -----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of otrs-request@otrs.org Sent: Thursday, October 20, 2011 5:00 AM To: otrs@otrs.org Subject: otrs Digest, Vol 37, Issue 28 Send otrs mailing list submissions to otrs@otrs.org To subscribe or unsubscribe via the World Wide Web, visit http://lists.otrs.org/cgi-bin/listinfo/otrs or, via email, send a message with subject or body 'help' to otrs-request@otrs.org You can reach the person managing the list at otrs-owner@otrs.org When replying, please edit your Subject line so it is more specific than "Re: Contents of otrs digest..." Today's Topics: 1. Re: Ticket Assignment (Roy Kaldung) ---------------------------------------------------------------------- Message: 1 Date: Wed, 19 Oct 2011 17:15:40 -0700 From: Roy Kaldung Subject: Re: [otrs] Ticket Assignment To: "User questions and discussions about OTRS." Message-ID: <4E9F682C.2090402@kaldung.com> Content-Type: text/plain; charset=ISO-8859-1 On 10/19/11 4:14 PM, Garabed Yegavian wrote:

Is there a way to have a group get all emails from a ticket. I do not want the communication to get locked between one person rather have it be a group effort in solving the issues. We are using this internally only.

Example: If I create a ticket I want it to broadcast to all technical people in the group. I want anyone to be able add to that ticket and when they do it should update the whole team. It seems as if the communication gets locked between the creator and the owner

Hi, for allowing a group to add to a ticket check for RequiredLock in the SysConfig, e.g. Ticket::Frontend::AgentTicketNote###RequiredLock and set it to No. For updating the team use the NotificationEvents like ArticleCreate, ArticleSend etc. hth, Roy -- Roy Kaldung e-mail: roy@kaldung.com ------------------------------ --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs End of otrs Digest, Vol 37, Issue 28 ************************************