I am more clear now. Thanks to every who helped. ________________________________ From: otrs-bounces@otrs.org on behalf of Nils Breunese (Lemonbit) Sent: Mon 3/24/2008 11:36 AM To: User questions and discussions about OTRS.org Subject: Re: [otrs] Lock status Aysel Pamuk wrote:

What is the meaning of lock and lock? I mean, the ticket status is new, open, pendig or closed. When do we lock or unlock the tickets?

An agent locks a ticket to indicate he/she is the agent that is currently handling the ticket. Nils Breunese. _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/