Maybe you're using queues incorrectly if you have so many of them. Queues should be an agent or groups of agents who can handle a specific type of request. At most, you should have as many queues as you have agents, but in practical terms, your customers shouldn't have that much choice. When you choose a queue, the services are the things that should tell what needs to be fixed. On Wed, Jul 16, 2014 at 3:30 AM, Darshak Modi(darshak.modi) < darshak.modi@elitecore.com> wrote:

Hello List,

As we have number of queues, how can we configure it as tree rather then dropdown list?

Thanks Darshak --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs