Hi Heimo, On Mon, Sep 09, 2002 at 11:40:17AM +0200, Heimo T. wrote:

I'm a new user of OTRS and it looks very nice. But I have the same problem as Christoph wrote in his mail from the 20th August.

On Tue, Aug 20, 2002 at 02:33:08PM +0200, Christoph Kaulich wrote:

...

Yes, but sometimes I get day directories like this:

drwxr-sr-x 5 otrs nogroup 92 Aug 9 15:03 9 [...] Then Martin answers:

...

Download the current Kernel::System::Article module (http://otrs.org/cgi-bin/cvsweb.cgi/~checkout~/otrs/Kernel/System/Article. pm?rev=1.16&content-type=text/plain ) save it under /opt/OpenTRS/Kernel/System/Article.pm and restart the webserver. Then it works.

I've tried this, but it doesn't work in my case. I also have noticed, that the cronjob "otrs cleanup" doesn't delete the mails in "/opt/OpenTRS/var/spool". Always when this job runs, I'll recive the mails once again. Then I have tried to start the job as "root" and it worked, the mails where deleted, but I also get the deleted mails one more time.

I've installed OTRS via rpm file (0,5 Beta 7) on a SuSE Linux 8.0 distribution. I only have replace the following files: Article.pm DB.pm

Maybe someone has an idea how to fix this problem?

It sounds like a file permission problem. Try to use "/opt/OpenTRS/bin/SetPermissions.sh /opt/OpenTRS otrs wwwrun" and it should work. If not, send us more details: - "ls -la /opt/OpenTRS/var/spool/" - "ls -la /opt/OpenTRS/var/article/" - "ls -la /opt/OpenTRS/var/article/2002/" - "ls -la /opt/OpenTRS/var/article/2002/*/" - "tail -n 20 /var/log/messages"

Also thanks for the great work. Maybe it is possible for a future version also to take a look at all open tickets, so the chief will have a survey.

Oh ja. Nice. I added this to the todo list (~Beta9). Thanks.

Ciao Heimo

Martin -- Martin Edenhofer - <martin at edenhofer.de> - http://martin.edenhofer.de/ -- nohl: 12:50pm up 16 days, 14:37, 6 users, load average: 0.01, 0.02, 0.00