"No Time to Register - Submit a ticket right away" option
I have seen a useful feature on other helpdesk systems at the login screen - a "No Time to Register - Submit a ticket right away" option which just asks for a username and email address and allows the user to submit a ticket straight away without waiting for a password to be emailed. In these cases, a password does get emailed so that the user can come back to the system at a later time, but the advantage is that the user can submit a ticket straight after registering without waiting for a password. Maybe a captcha can be used to avoid spam. Any ideas how this could be implemented - if at all ? Lee
On 02.07.10 15:35, Lee (Listserv Account) wrote:
I have seen a useful feature on other helpdesk systems at the login screen - a "No Time to Register - Submit a ticket right away" option which just asks for a username and email address and allows the user to submit a ticket straight away without waiting for a password to be emailed. In these cases, a password does get emailed so that the user can come back to the system at a later time, but the advantage is that the user can submit a ticket straight after registering without waiting for a password. Maybe a captcha can be used to avoid spam.
Any ideas how this could be implemented - if at all ?
I would be careful about this - there's a chance to abuse such feature. -- Matus UHLAR - fantomas, uhlar@fantomas.sk ; http://www.fantomas.sk/ Warning: I wish NOT to receive e-mail advertising to this address. Varovanie: na tuto adresu chcem NEDOSTAVAT akukolvek reklamnu postu. Silvester Stallone: Father of the RISC concept.
participants (2)
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Lee (Listserv Account) -
Matus UHLAR - fantomas