ive noticed that starting in version 2.0.2, otrs_ variables are not being interpreted in the customer autoresponses. for example, here's what one of mine looks like. notice the url at the bottom of the message: <snip> your ticket is now in queue. Our support staff will respond as soon as possible. You wrote:

...

test

-- Mike Conigliaro Proactive Technologies conigliaro@getproactivenow.com

You can track this ticket online at: :///customer.pl?Action=CustomerZoom&TicketID= </snip> -- Mike Conigliaro Proactive Technologies conigliaro@getproactivenow.com 203.239.0440 ext.17 http://www.getproactivenow.com