Update 3.1 to 3.2 - Error: Can't locate object method "new" via package "version::vpp" - otrs

Update 3.1 to 3.2 - Error: Can't locate object method "new" via package "version::vpp"

Kalil Costa - Total Links

5 Dec 2013 5 Dec '13

5:10 p.m.

Guys, I did an update with my OTRS from version 3.1.12 to 3.2.12 I follow these steps and the system broken. http://doc.otrs.org/3.2/en/html/upgrading.html When I try to access the system htt://serverip/otrs/index.pl I received these error: Can't locate object method "new" via package "version::vpp" at /opt/otrs/Kernel/cpan-lib/version/vpp.pm line 908.\nCompilation failed in require at /opt/otrs/Kernel/cpan-lib/Apache2/Reload.pm line 179.\n Someone could help me ?

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Gerald Young

5 Dec 5 Dec

5:25 p.m.

New subject: Update 3.1 to 3.2 - Error: Can't locate object method "new" via package "version::vpp"

restart apache and see if it fixes. On Thu, Dec 5, 2013 at 12:10 PM, Kalil Costa - Total Links < kalilcosta@totallinks.com.br> wrote:

...

Guys,

I did an update with my OTRS from version 3.1.12 to 3.2.12 I follow these steps and the system broken.

http://doc.otrs.org/3.2/en/html/upgrading.html

When I try to access the system htt://serverip/otrs/index.pl I received these error:

Can't locate object method "new" via package "version::vpp" at /opt/otrs/Kernel/cpan-lib/version/vpp.pm line 908.\nCompilation failed in require at /opt/otrs/Kernel/cpan-lib/Apache2/Reload.pm line 179.\n

Someone could help me ?

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Kalil Costa - Total Links

5:45 p.m.

New subject: RES: Update 3.1 to 3.2 - Error: Can't locate object method "new" via package "version::vpp"

Thanks Gerald, but doesn't work. Logs [root@helpdesk bin]# service httpd restart Stopping o httpd: [ OK ] Starting httpd: [Tue Oct 29 09:59:05 2013] [warn] module perl_module is already loaded, skipping [Tue Oct 29 09:59:05 2013] [warn] The ScriptAlias directive in /etc/httpd/conf.d/zzz_otrs.conf at line 5 will probably never match because it overlaps an earlier ScriptAlias. [Tue Oct 29 09:59:05 2013] [warn] The Alias directive in /etc/httpd/conf.d/zzz_otrs.conf at line 6 will probably never match because it overlaps an earlier Alias. [ OK ] [root@helpdesk bin]# tail -f /var/log/httpd/error_log [Tue Oct 29 09:58:59 2013] [warn] module perl_module is already loaded, skipping [Tue Oct 29 09:59:00 2013] [notice] Digest: generating secret for digest authentication ... [Tue Oct 29 09:59:00 2013] [notice] Digest: done [Tue Oct 29 09:59:00 2013] [notice] Apache/2.2.3 (CentOS) configured -- resuming normal operations [Tue Oct 29 09:59:04 2013] [notice] caught SIGTERM, shutting down [Tue Oct 29 09:59:07 2013] [notice] suEXEC mechanism enabled (wrapper: /usr/sbin/suexec) [Tue Oct 29 09:59:07 2013] [warn] module perl_module is already loaded, skipping [Tue Oct 29 09:59:08 2013] [notice] Digest: generating secret for digest authentication ... [Tue Oct 29 09:59:08 2013] [notice] Digest: done [Tue Oct 29 09:59:08 2013] [notice] Apache/2.2.3 (CentOS) configured -- resuming normal operations [Tue Oct 29 09:59:26 2013] [error] [client 192.168.0.251] Can't locate object method "new" via package "version::vpp" at /opt/otrs/Kernel/cpan-lib/version/vpp.pm line 908.\nCompilation failed in require at /opt/otrs/Kernel/cpan-lib/Apache2/Reload.pm line 179.\n [Tue Oct 29 09:59:26 2013] [error] [client 192.168.0.251] Can't locate object method "new" via package "version::vpp" at /opt/otrs/Kernel/cpan-lib/version/vpp.pm line 908.\nCompilation failed in require at /opt/otrs/Kernel/cpan-lib/Apache2/Reload.pm line 179.\n De: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] Em nome de Gerald Young Enviada em: quinta-feira, 5 de dezembro de 2013 15:26 Para: User questions and discussions about OTRS. Assunto: Re: [otrs] Update 3.1 to 3.2 - Error: Can't locate object method "new" via package "version::vpp" restart apache and see if it fixes. On Thu, Dec 5, 2013 at 12:10 PM, Kalil Costa - Total Links wrote: Guys, I did an update with my OTRS from version 3.1.12 to 3.2.12 I follow these steps and the system broken. http://doc.otrs.org/3.2/en/html/upgrading.html When I try to access the system htt://serverip/otrs/index.pl I received these error: Can't locate object method "new" via package "version::vpp" at /opt/otrs/Kernel/cpan-lib/version/vpp.pm line 908.\nCompilation failed in require at /opt/otrs/Kernel/cpan-lib/Apache2/Reload.pm line 179.\n Someone could help me ? --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs

Gerald Young

6:10 p.m.

New subject: RES: Update 3.1 to 3.2 - Error: Can't locate object method "new" via package "version::vpp"

sounds like you have competing files. On Thu, Dec 5, 2013 at 12:45 PM, Kalil Costa - Total Links < kalilcosta@totallinks.com.br> wrote:

...

Thanks Gerald, but doesn't work.

Logs

[root@helpdesk bin]# service httpd restart Stopping o httpd: [ OK ] Starting httpd: [Tue Oct 29 09:59:05 2013] [warn] module perl_module is already loaded, skipping [Tue Oct 29 09:59:05 2013] [warn] The ScriptAlias directive in /etc/httpd/conf.d/zzz_otrs.conf at line 5 will probably never match because it overlaps an earlier ScriptAlias. [Tue Oct 29 09:59:05 2013] [warn] The Alias directive in /etc/httpd/conf.d/zzz_otrs.conf at line 6 will probably never match because it overlaps an earlier Alias. [ OK ]

[root@helpdesk bin]# tail -f /var/log/httpd/error_log [Tue Oct 29 09:58:59 2013] [warn] module perl_module is already loaded, skipping [Tue Oct 29 09:59:00 2013] [notice] Digest: generating secret for digest authentication ... [Tue Oct 29 09:59:00 2013] [notice] Digest: done [Tue Oct 29 09:59:00 2013] [notice] Apache/2.2.3 (CentOS) configured -- resuming normal operations [Tue Oct 29 09:59:04 2013] [notice] caught SIGTERM, shutting down [Tue Oct 29 09:59:07 2013] [notice] suEXEC mechanism enabled (wrapper: /usr/sbin/suexec) [Tue Oct 29 09:59:07 2013] [warn] module perl_module is already loaded, skipping [Tue Oct 29 09:59:08 2013] [notice] Digest: generating secret for digest authentication ... [Tue Oct 29 09:59:08 2013] [notice] Digest: done [Tue Oct 29 09:59:08 2013] [notice] Apache/2.2.3 (CentOS) configured -- resuming normal operations [Tue Oct 29 09:59:26 2013] [error] [client 192.168.0.251] Can't locate object method "new" via package "version::vpp" at /opt/otrs/Kernel/cpan-lib/version/vpp.pm line 908.\nCompilation failed in require at /opt/otrs/Kernel/cpan-lib/Apache2/Reload.pm line 179.\n [Tue Oct 29 09:59:26 2013] [error] [client 192.168.0.251] Can't locate object method "new" via package "version::vpp" at /opt/otrs/Kernel/cpan-lib/version/vpp.pm line 908.\nCompilation failed in require at /opt/otrs/Kernel/cpan-lib/Apache2/Reload.pm line 179.\n

De: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] Em nome de Gerald Young Enviada em: quinta-feira, 5 de dezembro de 2013 15:26 Para: User questions and discussions about OTRS. Assunto: Re: [otrs] Update 3.1 to 3.2 - Error: Can't locate object method "new" via package "version::vpp"

restart apache and see if it fixes.

On Thu, Dec 5, 2013 at 12:10 PM, Kalil Costa - Total Links wrote:

Guys,

I did an update with my OTRS from version 3.1.12 to 3.2.12 I follow these steps and the system broken.

http://doc.otrs.org/3.2/en/html/upgrading.html

When I try to access the system htt://serverip/otrs/index.pl I received these error:

Can't locate object method "new" via package "version::vpp" at /opt/otrs/Kernel/cpan-lib/version/vpp.pm line 908.\nCompilation failed in require at /opt/otrs/Kernel/cpan-lib/Apache2/Reload.pm line 179.\n

Someone could help me ?

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Robson Kobayashi - TRE/MS

6:40 p.m.

New subject: Update 3.1 to 3.2 - Error: Can't locate object method "new" via package "version::vpp"

Hi, Are you using the packages 3.2? http://ftp.otrs.org/pub/otrs/packages/ Did you checked the modules (Step 8 of the guide)? Atenciosamente: Robson Massaki Kobayashi SSOP/COINF/STI - TRE/MS Horário de expediente: seg-sex, 12 às 18h Fones: (67)2107-7121 ou (67)3326-5428 ----- Mensagem original ----- De: "Kalil Costa - Total Links" Para: otrs@otrs.org Enviadas: Quinta-feira, 5 de Dezembro de 2013 14:10:15 Assunto: [otrs] Update 3.1 to 3.2 - Error: Can't locate object method "new" via package "version::vpp" Guys, I did an update with my OTRS from version 3.1.12 to 3.2.12 I follow these steps and the system broken. http://doc.otrs.org/3.2/en/html/upgrading.html When I try to access the system htt://serverip/otrs/index.pl I received these error: Can't locate object method "new" via package "version::vpp" at /opt/otrs/Kernel/cpan-lib/version/vpp.pm line 908.\nCompilation failed in require at /opt/otrs/Kernel/cpan-lib/Apache2/Reload.pm line 179.\n Someone could help me ?

Kalil Costa - Total Links

7:09 p.m.

New subject: RES: Update 3.1 to 3.2 - Error: Can't locate object method "new" via package "version::vpp"

Yes, Check modules o CGI..............................ok (v3.63) o Crypt::PasswdMD5.................ok (v1.3) o Crypt::SSLeay....................ok (v0.51) o CSS::Minifier....................ok (v0.01) o Date::Format.....................ok (v2.22) o Date::Pcalc......................ok (v1.2) o DBI..............................ok (v1.52) o DBD::mysql.......................ok (v3.0007) o DBD::ODBC........................Not installed! (optional - Required to connect to a MS-SQL database.) o DBD::Oracle......................Not installed! (optional - Required to connect to a Oracle database.) o DBD::Pg..........................ok (v1.49) o Digest::MD5......................ok (v2.36) o Digest::SHA::PurePerl............ok (v5.81) o Digest::SHA......................Not installed! (optional - Recommended for faster xml handling.) o Encode::HanExtra.................Not installed! (optional - Required to handle mails with several Chinese character sets.) o Encode::Locale...................ok (v1.03) o GD...............................Not installed! (optional - Required for stats) o GD::Text.......................Not installed! (optional - Required for stats.) o GD::Graph......................Not installed! (optional - Required for stats.) o IO::Scalar.......................ok (v2.110) o IO::Wrap.........................ok (v2.110) o JavaScript::Minifier.............ok (v1.05) o JSON.............................ok (v2.53) o JSON::PP.......................ok (v2.27200) o JSON::XS.......................Not installed! (optional - Recommended for faster AJAX/JavaScript handling.) o Locale::Codes....................ok (v3.24) o LWP::UserAgent...................ok (v6.04) o Mail::Internet...................ok (v2.12) o Mail::POP3Client.................ok (v1.2) o IO::Socket::SSL................ok (v1.01) o Mail::IMAPClient.................Not installed! (optional - Required for IMAP TLS connections.) o IO::Socket::SSL................ok (v1.01) o MIME::Base64.....................ok (v3.07) o MIME::Tools......................ok (v5.503) o ModPerl::Util....................ok (v2.000004) o Apache::DBI....................ok (v1.11) o Apache2::Reload................ok (v0.12) o Net::DNS.........................ok (v0.59) o Net::POP3........................ok (v2.28) o Net::IMAP::Simple................ok (v1.2034) o IO::Socket::SSL................ok (v1.01) o Net::SMTP........................ok (v2.29) o Authen::SASL...................ok (v2.16) o Net::SMTP::SSL.................ok (v1.01) o Net::SMTP::TLS::ButMaintained..ok (v0.20) o Net::LDAP........................ok (v0.33) o Net::SSL.........................ok (v2.77) o PDF::API2........................Not installed! (optional - Required for PDF output.) o Compress::Zlib.................ok (v2.058) o Storable.........................ok (v2.15) o SOAP::Lite.......................ok (v0.715) o version........................ok (v0.9902) o Class::Inspector...............ok (v1.28) o Text::CSV........................ok (v1.21) o Text::CSV_PP...................ok (v1.29) o Text::CSV_XS...................Not installed! (optional - Recommended for faster CSV handling.) o Time::HiRes......................ok (v1.9717) o XML::Parser......................ok (v2.41) o HTTP::Message....................ok (v6.06) o HTTP::Headers..................ok (v6.05) o URI..............................ok (v1.60) o URI::Escape....................ok (v3.31) o Scalar::Util.....................ok (v1.21) o YAML::XS.........................ok (v0.41) I use this one http://ftp.otrs.org/pub/otrs/RPMS/rhel/5/ -----Mensagem original----- De: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] Em nome de Robson Kobayashi - TRE/MS Enviada em: quinta-feira, 5 de dezembro de 2013 16:40 Para: User questions and discussions about OTRS. Assunto: Re: [otrs] Update 3.1 to 3.2 - Error: Can't locate object method "new" via package "version::vpp" Hi, Are you using the packages 3.2? http://ftp.otrs.org/pub/otrs/packages/ Did you checked the modules (Step 8 of the guide)? Atenciosamente: Robson Massaki Kobayashi SSOP/COINF/STI - TRE/MS Horário de expediente: seg-sex, 12 às 18h Fones: (67)2107-7121 ou (67)3326-5428 ----- Mensagem original ----- De: "Kalil Costa - Total Links" Para: otrs@otrs.org Enviadas: Quinta-feira, 5 de Dezembro de 2013 14:10:15 Assunto: [otrs] Update 3.1 to 3.2 - Error: Can't locate object method "new" via package "version::vpp" Guys, I did an update with my OTRS from version 3.1.12 to 3.2.12 I follow these steps and the system broken. http://doc.otrs.org/3.2/en/html/upgrading.html When I try to access the system htt://serverip/otrs/index.pl I received these error: Can't locate object method "new" via package "version::vpp" at /opt/otrs/Kernel/cpan-lib/version/vpp.pm line 908.\nCompilation failed in require at /opt/otrs/Kernel/cpan-lib/Apache2/Reload.pm line 179.\n Someone could help me ? --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs

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Gerald Young
Kalil Costa - Total Links
Robson Kobayashi - TRE/MS