Automatically send list of all open tickets everyday
Hi all Is it possible that OTRS will send all the open tickets (pending tickets) everyday in night to list of e-mail ID. Regards Rupa ======
Otrs User wrote :
Is it possible that OTRS will send all the open tickets (pending tickets) everyday in night to list of e-mail ID.
Hello Rupa, with the stats module you can create a list of tickets matching your filter criteria. As an output format you can choose a csv file. Since one can run a statistic also via an included script you can automate this process and so realize your wish. The stats module is explained in the admin manual, but one needs some time and tries to successfully create the wanted results. The mentioned script should AFAIR be mkStats.pl in /opt/otrs/bin/ . Regards Alexander -- radprax Gesellschaft fuer medizinische Versorgungszentren mbH, Bergstr. 7 - 9, 42105 Wuppertal, Fon: +49 202 2489 1110, Fax: +49 202 2489 94 1119 Geschaeftsfuehrer: Andreas Martin, Dr. med. Heiner Steffens, Dr. med. Renate Tewaag Amtsgericht Wuppertal: HRB 19359, St.-Nr.: 5132/5889/0264, DE 814559152 Web: http://www.radprax.de
Hi Alxendar
I am using windows OTRS version , where can I find the script file , and can
I schedule the script to run in windows.
Thanks
Rupa
On Sun, Dec 13, 2009 at 5:58 AM, Alexander Halle
Otrs User wrote :
Is it possible that OTRS will send all the open tickets (pending tickets)
everyday in night to list of e-mail ID.
Hello Rupa,
with the stats module you can create a list of tickets matching your filter criteria. As an output format you can choose a csv file. Since one can run a statistic also via an included script you can automate this process and so realize your wish.
The stats module is explained in the admin manual, but one needs some time and tries to successfully create the wanted results.
The mentioned script should AFAIR be mkStats.pl in /opt/otrs/bin/ .
Regards
Alexander
-- radprax Gesellschaft fuer medizinische Versorgungszentren mbH, Bergstr. 7 - 9, 42105 Wuppertal, Fon: +49 202 2489 1110, Fax: +49 202 2489 94 1119 Geschaeftsfuehrer: Andreas Martin, Dr. med. Heiner Steffens, Dr. med. Renate Tewaag Amtsgericht Wuppertal: HRB 19359, St.-Nr.: 5132/5889/0264, DE 814559152 Web: http://www.radprax.de
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Otrs User wrote :
I am using windows OTRS version , where can I find the script file , and can I schedule the script to run in windows.
Hi Rupa, I'm sorry, I have no experience with the Windows version. But the script name should be the same in Windows, so just try searching for it. The scheduler is AFAIK a Windows version of cron, please read the according manual for configuration. Regards Alexander -- radprax Gesellschaft fuer medizinische Versorgungszentren mbH, Bergstr. 7 - 9, 42105 Wuppertal, Fon: +49 202 2489 1110, Fax: +49 202 2489 94 1119 Geschaeftsfuehrer: Andreas Martin, Dr. med. Heiner Steffens, Dr. med. Renate Tewaag Amtsgericht Wuppertal: HRB 19359, St.-Nr.: 5132/5889/0264, DE 814559152 Web: http://www.radprax.de
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Alexander Halle -
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