Hi Chris, Chris Roffler schrieb:

I have a setup just like you described it .....

It would be nice to have the customer information in Oracle ( Just like the Agent info) This would enable us to write reports and create graphs against the OTRS DB with more detailed Customer information.without going to LDAP to fetch the info.

I wrote my own perl-script which fills customer-infos gathered from ldap and oracle in a mysql-table which is use for customer-information. This scipt throws away all the old customer-infos and refills the table, but I see no problem in modifying such a script the way, that: * it just overwrites specific infos * and keeps the additional infos (made by OTRS-agents through web-interface)

Could there be a $Self->{CustomerSyncLDAPMap}in the future ... any plans for this ?

I don't think that's part of the OTRS-roadmap due to another strategy, but perhaps the OTRS-developer may answer this question...

Thanks Chris

Bye, Alex

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[Original Message] From: Alexander Scholler To: User questions and discussions about OTRS.org Date: 10/27/2006 10:53:38 AM Subject: Re: [otrs] Cumester creation

Chris schrieb:

...

I have setup OTRS to validate customers against an external LDAP repository. When a customer logs into OTRS it is validated correctly and he / she can create tickets without any problems. However I do not see any entries beeing created in the CUSTOMER_USER table .... is this the default behaviour ? That's OK. Customer Authentication and Information is all done with online searching in LDAP-repository. By the way, did you also define # CustomerUser # (customer user ldap backend and settings) # $Self->{CustomerUser} = { # Module => 'Kernel::System::CustomerUser::LDAP', to use LDAP for Customer-Informations?

...

When an agent validates against ldap then it is created in the otrs SYSTEM_USER table . That's also OK. OTRS only supports Agent-authentication against LDAP, but not (yet?) Agent-Information against LDAP. There is a workaround for this: $Self->{UserSyncLDAPMap}

...

Thanks Chris Bye, Alex

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