Hi list, Is it possible to limit the size of the included body in the Agent ResponseFormat ? Maybe like $QData{"Body"}[40] ? Thanks, Ionel
Gardais Ionel wrote :
Is it possible to limit the size of the included body in the Agent ResponseFormat ? Maybe like $QData{"Body"}[40] ?
Hi Ionel, it is, please try $QData{"Body","40"}. These template commands are described in the developer manual at http://doc.otrs.org . Regards Alexander -- radprax Gesellschaft fuer Medizinische Versorgungszentren mbH | Domicile and Register Court: Wuppertal, HRB 19359 | Bergstr. 7-9, 42105 Wuppertal Management Board: Andreas Martin, Dr. Heiner Steffens, Dr. Renate Tewaag Phone +49 202 2489 1123, Fax +49 202 2489 941123
Thanks for the tip Alexander. I looked into the user manual, not the developer one :) Got an harder request : is it possible to specify the number of included replies instead of a number of chars ? That is, to include the two last replies only (for long-lasting threads) ? Thanks, Ionel On 01/19/2011 07:59 AM, Alexander Halle wrote:
Gardais Ionel wrote :
Is it possible to limit the size of the included body in the Agent ResponseFormat ? Maybe like $QData{"Body"}[40] ?
Hi Ionel,
it is, please try $QData{"Body","40"}.
These template commands are described in the developer manual at http://doc.otrs.org .
Regards
Alexander
-- Ionel GARDAIS Tech'Advantage CIO - IT Team manager
Ionel Gardais wrote : [...]
Got an harder request : is it possible to specify the number of included replies instead of a number of chars ? That is, to include the two last replies only (for long-lasting threads) ?
Hi Ionel, AFAIK there exists no built-in functionality to accomplish this. So you have to develop / buy / suggest this, sorry. We cut long quoted text manually or not at all. Regards Alexander -- radprax Gesellschaft fuer Medizinische Versorgungszentren mbH | Domicile and Register Court: Wuppertal, HRB 19359 | Bergstr. 7-9, 42105 Wuppertal Management Board: Andreas Martin, Dr. Heiner Steffens, Dr. Renate Tewaag Phone +49 202 2489 1123, Fax +49 202 2489 941123
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Ionel GARDAIS