Hello Everyone, Is there a way when you compose a new ticket/email that you can use predefined responses to the user that you are opening the ticket for? An example would be we open a ticket for customers and always send the same request when we open the ticket and would like to auto populate the information automatically instead of having to retype it ever time. Thanks Jason
On Wednesday, March 17, 2004 6:55 PM
Jason White
Is there a way when you compose a new ticket/email that you can use predefined responses to the user that you are opening the ticket for? An example would be we open a ticket for customers and always send the same request when we open the ticket and would like to auto populate the information automatically instead of having to retype it ever time.
You're wanting http://localhost/otrs/index.pl?Action=AdminResponse. While at the admin area once, have a cup of tea and a break as well as a look around. It's worth it. ;) hth, Robert Kehl -- ((otrs.de)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg http://www.otrs.de/ :: Tel. +49 (0)6172 4832388
participants (2)
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Jason White -
Robert Kehl