Hello In config.pm already been set this options. Problem only with field "Subject". Body of incoming email in correct charset - utf-8. When I try to convert field "Subject" I see, what charset is broken (maybe). Example: I send "проверка2" I receice "РїСРѕРІРµСРєР°2" After convert "п?+ве?¦а2" Question: why? And what I can do to solve this problem?

AFAIK,

You need to enable UTF-8 support in Config.pm:

http://doc.otrs.org/1.3/en/html/configfile-utf8.html and http://faq.otrs.org/otrs/faq.pl?Action=&ID=3&SessionID=

Regards,

On 4 Apr 2005 at 17:51, Dmitry Kambur wrote:

...

Hello! When I create e-mail ticket in OTRS or receive autoanswer that I see in a field "Subject" instead of russian (cyrillic)letters strange symbols in my e-mail program (Mozilla TB and The Bat!) . For example: Subject: A?A?A‘A?A?A?A?A?AµA‘A?A?A?A° This is word: "A?A’A?A—A A’A‹A?" (test) I have compared headings from OTRS and headings from my mail server ( I have sent the letter to myself). Here they: 1. From OTRS: Subject: [2005032810000012] RE: N?N???a•¬N? subj. ??a•? utf-8 ( [...] 2. From me: Subject: =?UTF-8?B?0Y3RgtC+0YIgc3Viai4g0LIgdXRmLTggKHRoaXMgc3Viai4gaW4gdXQ=?= =?UTF-8?B?Zi04KQ==?=

In the second variant the Subj line is coded correctly and obviously specified the codepage (?UTF-8?). Why it does not work in OTRS?

-- Dmitry Kambur

TeNeT ISP System Department E-mail: tracer at Te.NeT.UA

--- Victor R. Rodriguez Departamento de Sistemas Valoraciones del Mediterraneo, S.A. ---

-- Best regards, Roman mailto:midi_em@mail.ru