Is it possible to show customers some particular queues not all queues
hello all, I have instaled otrs and working fine now i felt the need of customers of same company to use only particular queues not all queues is it possible for them to see only some queues insead of all
On Thu, Nov 25, 2010 at 02:41:27PM +0530, shrikant k wrote:
I have instaled otrs and working fine now i felt the need of customers of same company to use only particular queues not all queues is it possible for them to see only some queues insead of all
Yes.
You can enable the CustomerGroupSupport feature and assign customers
to groups. Then they see only the queues that belong to the groups
they are related to.
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-- Jos Vos
I am using LDAP for customers and CustomerGroupSupport is not working - I have solved that problem by manual entering the group selection field in to the form. That is not all that comfortable but then again groups do not change much. Regards Adam W dniu 2010-11-25 10:23, Jos Vos pisze:
On Thu, Nov 25, 2010 at 02:41:27PM +0530, shrikant k wrote:
I have instaled otrs and working fine now i felt the need of customers of same company to use only particular queues not all queues is it possible for them to see only some queues insead of all Yes.
You can enable the CustomerGroupSupport feature and assign customers to groups. Then they see only the queues that belong to the groups they are related to.
On Thu, Nov 25, 2010 at 10:38:01AM +0100, Adam Bator wrote:
I am using LDAP for customers and CustomerGroupSupport is not working - I have solved that problem by manual entering the group selection field in to the form. That is not all that comfortable but then again groups do not change much.
You mean with LDAP? I can't comment on that as I'm not using LDAP
for OTRS now.
But I actually do use CustomerGroupSupport for only showing selected
queues and that's working fine for me.
--
-- Jos Vos
I use LDAP backend for user authentication and lookup - you are using DB backend. For you it is posible to use customer groups for me it is not becouse OTRS does not support it. That is why I am editing the theme files to hide some groups from customers. Regards Adam W dniu 2010-11-25 10:45, Jos Vos pisze:
On Thu, Nov 25, 2010 at 10:38:01AM +0100, Adam Bator wrote:
I am using LDAP for customers and CustomerGroupSupport is not working - I have solved that problem by manual entering the group selection field in to the form. That is not all that comfortable but then again groups do not change much. You mean with LDAP? I can't comment on that as I'm not using LDAP for OTRS now.
But I actually do use CustomerGroupSupport for only showing selected queues and that's working fine for me.
participants (3)
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Adam Bator -
Jos Vos -
shrikant k