Is there a way to tie customers to a TT?
Hi, I am looking to use OTRS for TT in a network environment and I would like to incorporate some additional info into it ... like tieing a ticket to a customer with and address and and other info. Any pointers would be appreciated James
Hi James, On Wed, Oct 02, 2002 at 02:47:05PM -0400, James Gorman wrote:
I am looking to use OTRS for TT in a network environment and I would like to incorporate some additional info into it ... like tieing a ticket to a customer with and address and and other info. Any pointers would be appreciated
You can do this. One question, is there an existing customer database (where all the customer infos are stored)?
James
Martin -- Martin Edenhofer - <martin at edenhofer.de> - http://martin.edenhofer.de/ -- "There are two major products that come out of Berkeley: LSD and Unix. We don't believe this to be a coincidence." -- Jeremy S. Anderson
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