Hi Andrew, I think you can already guess what this means, the user can not be created for some reason This might be for instance because the field you mapped for email address (which is a required field) is not available in your Sync mapping and/or in your AD. You might also find helpful information in the web server error log. -- Mike On Wed, Apr 25, 2012 at 16:33, Andrew G. Wells wrote:

This is the error I am getting, and in /var/log/messages it states:

OTRS-CGI-10[16465]: [Error][Kernel::System::Auth::Sync::LDAP::Sync][Line:262]: Can't create user 'USER' (CN=FULL USER NAME,OU=Users,OU=Organization Unit 2,OU= Organization Unit 1,DC=example,DC=com) in RDBMS!

Why is it so hard to connect with AD

I am using OTRS 3.1

Andrew Wells

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