Okay, I'm getting a 403 error. I'm running Red Hat 2.1 AS, and have installed otrs-1.2.3-01.tar.gz. I've added the following to /etc/httpd/conf/httpd.conf: Alias /otrs-web/ "/opt/otrs/var/httpd/htdocs/" Alias /otrs/ "/opt/otrs/bin/cgi-bin" SetHandler perl-script PerlHandler Apache::Registry Options ExecCGI PerlSendHeader On PerlSetupEnv On </Location> I've modified /opt/otrs/bin/SetPermissions.sh to change the otrs group from nogroup to otrs, and the apache nogroup to apache. I then ran /opt/otrs/bin/SetPermissions.sh /opt/otrs otrs apache I restarted httpd, then tried to get to /otrs/installer.pl. I get a 403 error. Here's my /httpd/error_log: [Thu Jun 10 08:25:43 2004] [notice] caught SIGTERM, shutting down [Thu Jun 10 08:25:50 2004] [notice] Apache/1.3.23 (Unix) (Red-Hat/Linux) mod_python/2.7.8 Python/1.5.2 mod_ssl/2.8.7 OpenSSL/0.9.6b DAV/1.0.3 PHP/4.0.6 mod_perl/1.26 configured -- resuming normal operations [Thu Jun 10 08:25:50 2004] [notice] suEXEC mechanism enabled (wrapper: /usr/sbin/suexec) [Thu Jun 10 08:25:50 2004] [notice] Accept mutex: sysvsem (Default: sysvsem) ...and my httpd/access_log: 192.168.0.25 - - [10/Jun/2004:08:26:37 -0700] "GET /otrs/ HTTP/1.1" 403 297 "-" "Mozilla/4.0 (compatible; MSIE 6.0; Linux 2.4.22-1.2115.nptl i686) Opera 7.11 [en]" Any suggestions? Thanks! ~ David -- -=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=- Black holes were created when God divided by zero