How about internal mailing lists containing both addresses? Would that work? -----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of otrs-request@otrs.org Sent: lundi, 20. avril 2009 13:04 To: otrs@otrs.org Subject: otrs Digest, Vol 7, Issue 51 Date: Mon, 20 Apr 2009 13:03:44 +0200 From: Luca Maranzano Subject: [otrs] How to send automatic notification to other email address To: "User questions and discussions about OTRS.org" Message-ID: <68559cef0904200403m6327756w2d424d4077be05d9@mail.gmail.com> Content-Type: text/plain; charset="iso-8859-1" Hello all, we are using OTRS 2.3.4. We would like to be able send automatic notifications about new and closed tickets to some further external email addresses, in addition to the notification already sent to the customer user who opened the ticket. For example: if user foobar@domain.com send an email to myqueue@otrs for opening a ticket, I'd like that new ticket notification is sent both to user foobar@domain.com and to other.address@othersite.com. I've looked at the Auto Reponse configuration but it seems it is not possible to alter the To/Cc filed of the mail. I've looked also at the generic agent, but I didn't find a simple way of doing this. Is there some other simple method to accomplish this? Thank you in advance! Best regards, Luca