Am 09.04.2010 10:27, schrieb Marretta, Rosanna:

Hi All,

Can somebody please tell me where I state the business hours in OTRS please?

Many thanks,

Rosanna

Hello Rosanna, check your Config.pm / Framework -> Core::Time -> TimeWorkingHours: There you can find the definitions for the business hours (default MO-FR 8:00 - 20:00) Simply searching for "work" in your Admin -> SysConfig-Menu will give some more options. Regards, Ivan -- AStA TU Darmstadt IT-Administration Hochschulstr. 1 64289 Darmstadt University of Technology Darmstadt Tel. +49-6151-162217 Fax. +49-6151-166026