Hi Alan, On Wed, Jun 25, 2003 at 10:11:15AM -0400, Alan Murrell wrote:

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[...] $Self->{PhoneViewSelectionType} = 'Queue'; $Self->{PhoneViewSelectionString} = '<Queue>'; [...]

Thank you, this has helped a bit. However, I cannot seem to add more than one queue this way. For example, I wish to have a queue for "Support", "Billing", and "Sales". I put the following in my Config.pm:

[...] $Self->{PhoneViewSelectionType} = 'Queue'; $Self->{PhoneViewSelectionString} = 'Queue: Billing'; $Self->{PhoneViewSelectionString} = 'Queue: Sales'; $Self->{PhoneViewSelectionString} = 'Queue: Support'; [...]

That's the problem. .-) Just use the following 1:1 (don't replace <Queue>). [...] $Self->{PhoneViewSelectionType} = 'Queue'; $Self->{PhoneViewSelectionString} = '<Queue>'; [...] <Queue> will be replaced by the queue name.

I even tried using the 'PhoneViewOwnSelection', but it just gave me an "internal server error".

I guess this was a perl syntax error (have a look into your webserver error log).

How do I dsiplay mutiple queues of my own choosing in PhoneView? It's not so much for staff that I want

If you want you own choose of queues in PhoneView, use: [...] $Self->{PhoneViewOwnSelection} = { # QueueID => String '1' => 'First Queue!', '2' => 'Second Queue!', }; [...]

this, as much as I would like to have only those queues I choose to show up in the 'customer.pl' page (I don't want them to be able to put a ticket into the 'sysadmin-raw' or 'netadmin-raw' queues).

If you want you own choose of queues in Customer interface, use: [...] $Self->{CustomerPanelOwnSelection} = { # QueueID => String '1' => 'First Queue!', '2' => 'Second Queue!', }; [...]

Alan Murrell

Martin -- Martin Edenhofer - <martin at edenhofer.de> - http://martin.edenhofer.de/ -- "Security is a process, not a product." - Bruce Schneier

Alan Murrell writes:

...

If you want you own choose of queues in Customer interface, use:

[...] $Self->{CustomerPanelOwnSelection} = { # QueueID => String '1' => 'First Queue!', '2' => 'Second Queue!', }; [...]

That's perfect. Thank you! Now we can enable the Customer interface :-)

(Almost) perfect for me too. This thread has been very useful. I hadn't cottoned on to the possibilities of the alternatives for PhoneViewSelectionType and CustomerPanelSelectionType, but making some or all of the queues available (Queue) in the agent interface, while restricting the customer interface to a single queue (SystemAddress) with a modified CustomerPanelSelectionString is just what I want. However, the QueueID that is required when defining PhoneViewSelectionString or CustomerPanelOwnSelection is the numeric id that is stored in the database. As far as I can tell, these ids aren't available from the agent interface. It would be convenient if they were displayed under Queue Management, in the way that user ids are displayed under User management. Also, it seems that OTRS sorts the entries alphabetically according to the 'String' values. I would like to force our default queue, Incoming, to be the default in PhoneViewSelectionString, but it's not the earlist alphabetically. Can it be done? I had expected the order of presentation to be the order of listing in PhoneViewSelectionString. Jim