I found the reason why ... I use themes and for these themes the signature is not appearing on screen If I take the standard theme it is ok and now it appears in html Could be a great idea to have a file saying which files are modified in a release ... (maybe it is the case and I don't know as the upgrade is not made by me but the IT people) Thanks Philippe Martignier Communications Division Customer Service Section Email : Philippe.Martignier@wipo.int Phone : 00 41 022 338 72 36 Building : GB II Office : 0,3 -----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of otrs-request@otrs.org Sent: vendredi, 8. octobre 2010 10:49 To: otrs@otrs.org Subject: otrs Digest, Vol 25, Issue 15 Send otrs mailing list submissions to otrs@otrs.org To subscribe or unsubscribe via the World Wide Web, visit http://lists.otrs.org/cgi-bin/listinfo/otrs or, via email, send a message with subject or body 'help' to otrs-request@otrs.org You can reach the person managing the list at otrs-owner@otrs.org When replying, please edit your Subject line so it is more specific than "Re: Contents of otrs digest..." Today's Topics: 1. Re: Postmaster filters ordering (Nils Leideck - ITSM) 2. Re: Postmaster filters documentation (Nils Leideck - ITSM) 3. OTRS 2.4.8. the signature is no more shown on email-tickets (Martignier, Philippe) ---------------------------------------------------------------------- Message: 1 Date: Fri, 8 Oct 2010 10:00:38 +1300 From: Nils Leideck - ITSM Subject: Re: [otrs] Postmaster filters ordering To: "User questions and discussions about OTRS." Message-ID: <25AB68F4-AD28-4191-81F4-46B9EC526A01@leidex.net> Content-Type: text/plain; charset="windows-1252" Hi, unless you set the ?Stop after match? flag, yes. On 08.10.2010, at 05:17, Pradumna Maheshwari wrote:

If one filter is matched, then will OTRS continues to match email with rest filters...?

Cheers Nils Leideck ? Nils Leideck Senior Consultant http://webint.cryptonode.de / a Fractal project