Hi, its a ITSM related question but I got no answer at the ITSM list, so maybe anyone within this list has tried to develope with SOAP. There was a thread last year "[itsm] Create a ConfigItem by using the SOAP interface / rpc.pl http://lists.otrs.org/pipermail/itsm/2010-May/000809.html", where Udo stated that its currently not possible. I would like to know if anyone has realized access to the ITSM stuff via SOAP or if its still not possible ? We are trying to realize ticket creation with relationship to our assets (for example rooms) and need to read/extract the ConfigItem list. Maybe the new generic interface will provide something in this direction, but haven?t seen any details for this. regards Christoph