Question about actions on Queues and subqueues

27 Jan
2005
27 Jan
'05
5:49 a.m.
If I want to check the status of a ticket in a queue and its subqueus, such as: Active Active:Senior Technicians Active:Junior Technicians Active:Supervisor Can I merely specify the queue as "Active"? That is to ask: when specifying a queue, are all subqueues included in a search?
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