Autoresponse with GenericAgent.pm
Hi all, Is there a way to send autoresponse or pre-formated message with GenericAgent.pm with OTRS: V1.2.x ? Thanks, -- M. Yann Richard yann.richard on gmail.com
Hi The spam mails we get we use the remove to get rid of. However, they still show up a search. What is did best/correct way to get rid of spam so they do not show up anywhere. Erling ************************************************************************* MOSEK ApS C/O Symbion Science Park Fruebjergvej 3, Boks 16 DK-2100 Copenhagen O Denmark Phone (work): +45 3917 9907 Mobile-phone: +45 2362 9520 Fax: +45 3917 9823 Email: e.d.andersen@mosek.com Homepage: http://erling.andersen.name http://www.mosek.com/homepages/e.d.andersen/ *************************************************************************
Hi Erling, I believe there is a cron job that takes care of this. I am also about to try and set this up. I'll email the steps I follow once I get it working. Till then, you may want to check out: http://lists.otrs.org/pipermail/otrs/2004-March/004077.html http://doc.otrs.org/1.2/en/html/cronjob.html The cron jobs are located in: $OTRS_HOME/var/cron/*.dist Thanks, Akbar Erling D. Andersen wrote:
Hi
The spam mails we get we use the remove to get rid of. However, they still show up a search. What is did best/correct way to get rid of spam so they do not show up anywhere.
Erling
************************************************************************* MOSEK ApS C/O Symbion Science Park Fruebjergvej 3, Boks 16 DK-2100 Copenhagen O Denmark
Phone (work): +45 3917 9907 Mobile-phone: +45 2362 9520 Fax: +45 3917 9823 Email: e.d.andersen@mosek.com Homepage: http://erling.andersen.name http://www.mosek.com/homepages/e.d.andersen/
*************************************************************************
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Hello Mr. Andersen,
The spam mails we get we use the remove to get rid of. However, they still show up a search. What is did best/correct way to get rid of spam so they do not show up anywhere.
The best way is, generate a Queue named "Spam". The next step is, generate a agentjob (Admin Interface) that all tickets in the queue "Spam" set closed (1 times a day). with kind regards, Stefan Rother -- ((otrs.de)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg http://www.otrs.de/ :: Manage your communication!
At 09:54 AM 2/14/2005, you wrote:
Hello Mr. Andersen,
The spam mails we get we use the remove to get rid of. However, they still show up a search. What is did best/correct way to get rid of spam so they do not show up anywhere.
The best way is, generate a Queue named "Spam".
The next step is, generate a agentjob (Admin Interface) that all tickets in the queue "Spam" set closed (1 times a day).
Thanks. That is nice. However, would it not be natural to build in a SPAM buttom that would remove such emails. So the agents could deal with them immediately. Erlibg
with kind regards,
Stefan Rother
-- ((otrs.de)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg http://www.otrs.de/ :: Manage your communication! _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/
************************************************************************* MOSEK ApS C/O Symbion Science Park Fruebjergvej 3, Boks 16 DK-2100 Copenhagen O Denmark Phone (work): +45 3917 9907 Mobile-phone: +45 2362 9520 Fax: +45 3917 9823 Email: e.d.andersen@mosek.com Homepage: http://erling.andersen.name http://www.mosek.com/homepages/e.d.andersen/ *************************************************************************
Hello Mr. Andersen,
However, would it not be natural to build in a SPAM buttom that would remove such emails. So the agents could deal with them immediately.
SPAM buttom??? anymore you can install a spamfilter. The spamfilter checks the emails bevor they come in. with kind regards, Stefan Rother -- ((otrs.de)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg http://www.otrs.de/ :: Manage your communication!
At 11:22 AM 2/14/2005, you wrote:
Hello Mr. Andersen,
However, would it not be natural to build in a SPAM buttom that would remove such emails. So the agents could deal with them immediately.
SPAM buttom??? anymore you can install a spamfilter. The spamfilter checks the emails bevor they come in.
Our email is already filter by BrightMail. It is not an very aggressive filter but that is part of their philosophy because they do not was false positives. All I meant was. I think SPAM very common and everybody has deal with it. Therefore, I think some build in support for SPAM would be nice. You stuff with generic agent is fine. But may it should be added to the FAQ then. Thanks. Erling
with kind regards,
Stefan Rother -- ((otrs.de)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg http://www.otrs.de/ :: Manage your communication! _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/
************************************************************************* MOSEK ApS C/O Symbion Science Park Fruebjergvej 3, Boks 16 DK-2100 Copenhagen O Denmark Phone (work): +45 3917 9907 Mobile-phone: +45 2362 9520 Fax: +45 3917 9823 Email: e.d.andersen@mosek.com Homepage: http://erling.andersen.name http://www.mosek.com/homepages/e.d.andersen/ *************************************************************************
participants (4)
-
Akbar S. Ahmed -
Erling D. Andersen -
Stefan Rother -
Yann Richard